@Finguz only pay sky £7.50 a month and yes its my fault i should never of joined them in the first place, and will never join any again where you have to use there router, i just think you should be allowed to use your own if you want to.

Nothing in life is free, surely you know that? Your paying for the router with your monthly charge.

And I ask again, does it say "A replacement router will take 7 days+ to send to you in the event of a failure" ?

so whats the options open to you now to get a similar service, two times the price, 3 per month? within a couple of months you could have paid for routers over and over.

i realise you would like to have the ability to use your own kit, but for paying a fraction of the monthly cost (for a like for like service) you have to take a bit of the bad with the good?

Ok Mr sky fanboy , sky will indeed try and charge you for a new router . You can normally fight this and get it for free but this will delay the already unacceptably long replace time .

It's important that this router replacement failing are posted about , so people can be made aware of the facts , as there is nothing in the term and conditions to say about how long sky take to replace there routers .

I will admit that I'm not with sky for many reasons but there having to use there own router , only being one of them and telling people to read there terms when unhappy about replacement time , is so weak it is on the side of ridiculous .

I'm confident if you where in the same situation , you also would be unhappy at losing internet for 7 days , when we all know there are 24 hour parcel services .

I don't take the full sky service , as in I only take there satellite tv .

This has let me get a half price deal for the last two years from sky , so having my phone and broadband with TalkTalk and television with sky works out allot cheaper for me , because of the £30 a month discount I get from sky on there tv service , that I would not be able to negotiate if my phone and broadband where also with them .

So its not always the smartest thing to tie everything up with one company IMHO .

Yeah, that's another odd thing. After 12 months if the router breaks you have to buy another router from Sky because you are not permitted to use any other. Nice little earner!

Tell me what percentage of his £7.50 per month goes towards the router? If he's only there for 12 months they will make £90 out of him, so it's either a free router or free internet for 12 months

£90 quid and people think it's something to complain about when he had to wait a week for his second free router. When he leaves at the end of the contract Sky will have lost money [censored]!

Edited by Finguz (Sun 08-May-11 17:00:58)

LOL not at all, but complaining about waiting a week for a free router is just nonsense regardless of ISP.

A friend has been with Sky for 4 years and has just got a free upgrade to Sky's new wireless N router, making a total of 5 free routers in 4 years.

What were you saying about having to buy another from them?

Edit: I never told him to read anything. I said people who don't read terms and conditions wave their right to whine I'm afraid. If you can't be bothered to see what you just signed 12 months of your life away for, is that my fault, or Sky's or BT maybe?

Edit: The OP has happily admitted it was his fault, so if he can see it, maybe you should too?

Edited by Finguz (Sun 08-May-11 17:00:28)

Well they obviously will loose him as a customer because of this, so... it can't be a good thing can it?

How much do you actually think it costs Sky per Netgear router it probably costs more to send them to the customer than what they pay for them.

Nothing is free, you pay for everything somewhere.

I might be missing something here. You do not have to have Sky TV to keep their phone & BB service.