In reply to a post by Mike_Williams:

No I examined the wiring of the "old" Sky+ box and there was not even a cable coming out of the dial up modem socket on this.

Sky MUST train their installers properly...

The last time I had a sky installer, he wanted to fit a filter.

In reply to a post by BatBoy:

In reply to a post by Mike_Williams:

No I examined the wiring of the "old" Sky+ box and there was not even a cable coming out of the dial up modem socket on this.

Sky MUST train their installers properly...

The last time I had a sky installer, he wanted to fit a filter.

All comes down to training then ....

In reply to a post by NickyJ:

I would have thought that should be standard practice for anybody connecting any equipment to a phone line WHETHER OR NOT the phone line has been enabled for ADSL or not a the point of fitting. When we moved into our previous house and took the alarm box apart, that had certainly been connected with a microfilter in place.

I agree 100%. It all comes down to training.

If one goes and purchases a piece of equipment that connect to a telephone line is a filter supplied? Not usually, therefore it is down to the purchaser to supply and fit the filter.

In which case the installer should inform the purchaser of this. And also inform the purchaser of the likely effects of connecting the equipment without a filter.

In reply to a post by Mike_Williams:

In reply to a post by BatBoy:

In reply to a post by Mike_Williams:

No I examined the wiring of the "old" Sky+ box and there was not even a cable coming out of the dial up modem socket on this.

Sky MUST train their installers properly...

The last time I had a sky installer, he wanted to fit a filter.

All comes down to training then ....

No it all comes down to the end user.

In reply to a post by BatBoy:

In reply to a post by Mike_Williams:

In reply to a post by BatBoy:

... nested quotes trimmed ...

The last time I had a sky installer, he wanted to fit a filter.

All comes down to training then ....

No it all comes down to the end user.

You can't expect the average end user to know this.
Most of us drive cars, but wouldn't undertake maintenance ourselves.
All we do is drive it and fill it up with petrol, our "Garage" takes care of the rest.
The Sky installer falls under the category of "Garage"

And when you engine seizes up because you ran out of oil will you blame the garage? There are some things that a consumer is expected to do (or to pay extra for someone else to do it for them), there are others that need a technician. Micro-filters on telephone equipment is a requirement for broadband but should Sky engineers be responsible for fitting them?

In reply to a post by wingco1:

In which case the installer should inform the purchaser of this. And also inform the purchaser of the likely effects of connecting the equipment without a filter.

This is exaclty what I think should happen.
i.e. The installer should be TRAINED on what the consequences of not filtering the Sky+ box would be.

In reply to a post by ian72:

And when you engine seizes up because you ran out of oil will you blame the garage? There are some things that a consumer is expected to do (or to pay extra for someone else to do it for them), there are others that need a technician. Micro-filters on telephone equipment is a requirement for broadband but should Sky engineers be responsible for fitting them?

Yes my "80 year old granny" would expect the garage to tell her not to drive the car if the oil light (or any other warning light) came on.

There is no such "warning light" when someone botches the installation of telephone devices thus crippling the ADSL line. In this case my customer just put it down to the internet being slow, not a problem with her installation.