No

Sky have gone out of their way to make difficult by withholding key information and possibly using mac address restrictions to prevent it.

That clearly isn't the case. I have been using my own router for over three years without problems. I found how to extract the username and password from the supplied router, and how to set up my router without having to phone Sky. Many, many others have done the same.

In reply to a post by wingco1:

Sky have gone out of their way to make difficult by withholding key information and possibly using mac address restrictions to prevent it.

That clearly isn't the case. I have been using my own router for over three years without problems. I found how to extract the username and password from the supplied router, and how to set up my router without having to phone Sky. Many, many others have done the same.

I agree you can certainly do that, I also know of many people that have, but someone also stated (CBA looking) that they also lock down the mac address, I don't know how much truth there is in that, not much I suspect.

Either way, you had to extract your details Sky didn't offer them up to you when you asked?

It seems to be hit an miss, most Sky reps will refuse, some will tell you

In reply to a post by The_Jimster:

does every other dsl supplier charge £7.50 p/m for a truely unlimited product ?
(we both know the answer to this!)
and this makes my earlier point - if you are wanting better support, quicker response, next day courier for routers etc, you will need to pay for it via a more expensive supplier, i think you kept trying to hammer the point (if not you apologies) that the "free" router is not free you will pay for it somewhere etc - well the same could be said of a more expensive supplier, you will pay for the ability to get a replacement router "next day"ed to your house in the monthly charge.

even if you ignore all the t+c's issues, the support for only one router etc
£7.50 p/m for no limit access (time or data) you have to accept that you are not paying for a 99.999% SLA response time product and accept if you do hit a snag, it might take a few days longer to fix

to the op?
did they get the part to you in the 7 days?
are you still going to ditch them and move - if yes may i ask to whom (how much etc)?

I'm fine with all of that. I'm saying that it is not crystal clear (or not clear enough) when you sign up that:-

You have to use their router
A replacement can take up to 7 days

If those two facts stuck out like a sore ....

then I'm sure it would raise some eyebrows regardless of cost.


Anyway...... I'm convinced that this is a bit of fuss over nothing, I think the OP's Belkin isn't quite right, in terms of it being faulty or not set-up right.

I'm sure if he'd had a different model of router, another Netgear or Dlink we wouldn't still be chatting about it

In reply to a post by GMAN98:

someone also stated (CBA looking) that they also lock down the mac address, I don't know how much truth there is in that, not much I suspect.

They certainly don't lock the MAC address for PPPoA sessions, but I don't know about MER which some people have been migrated to.