Sorry, I have never known a garage where I have bought/serviced a car ever tell me not to drive if the oil light is on - I am expected to know that as part of owning a car - my responsibility, not theirs!

In reply to a post by ian72:

Micro-filters on telephone equipment is a requirement for broadband but should Sky engineers be responsible for fitting them?

If the Sky installer plugs a Sky box into an ADSL-enabled phone line without a filter then he is directly harming the broadband connection. In this instance they should either fit a filter or leave it unplugged and tell the owner to fit a filter later on.

Don't forget it's not just the ADSL router that will have problems communicating in this instance, the Sky box will have a very hard time communicating with all the background noise.

Edited by Oliver341 (Fri 13-May-11 16:58:48)

When you purchase a car does the sales person explain how to drive the car?

When purchasing any item, the purchaser may be shown how certain things work but the manual should be read.

In reply to a post by Mike_Williams:

In reply to a post by BatBoy:

In reply to a post by Mike_Williams:

... nested quotes trimmed ...

All comes down to training then ....

No it all comes down to the end user.

You can't expect the average end user to know this.

As I already explained the Sky installer wanted to fit a filter. Your end user obviously didn't understand the question.

In defence of the engineer, WE are not all bad, I am an engineer with Sky would personally like to think I know more about broadband than the average punter.

If the HD box was installed prior to the broadband going live, it would be the CUSTOMERS responsibility to filter the line

Personally, if it was me, and I knew the customer was even considering broadband I would have fitted a filter, regardless if it was sky bb or not

And, Mike_Williams, Don't be making comments about the training that you have not been a part of. every sky engineer (and how do you know it was not a sub-contractor?) knows all too well about the problems non-filtered ADSL equipment can cause, but as stated before it is deemed the customers responsibility to source these.

as for me, I carry at least 10 in the back of my and, use them regularly

Edited by connormill (Sun 15-May-11 23:24:46)

In reply to a post by BatBoy:

In reply to a post by Mike_Williams:

In reply to a post by BatBoy:

... nested quotes trimmed ...

No it all comes down to the end user.

You can't expect the average end user to know this.

As I already explained the Sky installer wanted to fit a filter. Your end user obviously didn't understand the question.

The customer was NOT repeat NOT asked if they wanted him to fit a filter.

Edited by deleted (Mon 16-May-11 08:46:53)

In reply to a post by connormill:

In defence of the engineer, WE are not all bad, I am an engineer with Sky would personally like to think I know more about broadband than the average punter.

If the HD box was installed prior to the broadband going live, it would be the CUSTOMERS responsibility to filter the line

Personally, if it was me, and I knew the customer was even considering broadband I would have fitted a filter, regardless if it was sky bb or not

And, Mike_Williams, Don't be making comments about the training that you have not been a part of. every sky engineer (and how do you know it was not a sub-contractor?) knows all too well about the problems non-filtered ADSL equipment can cause, but as stated before it is deemed the customers responsibility to source these.

as for me, I carry at least 10 in the back of my and, use them regularly

The customer already had Sky broadband, which was working fine, prior to the HD box upgrade.
I do not know if the Old SD Box was connected to the telephone line via a filter as the broadband was working fine last time I visited them prior to October, therefore I had no call to check the wiring.
I have no idea if the engineer was directly from Sky or a Sub contractor.

I agree it is the customers responsibility to source (i.e. pay for etc), but I would guess that most customers not savvy enough to know what they need, so it is up to a "techie" to tell them what they need. 75% of my customers who are over the age of 50 would not know this.
If you are saying that your training includes fitting of a filter, then case closed on this issue.

It only takes one rotten apple to spoil the whole batch.

In reply to a post by Mike_Williams:

I have no idea if the engineer was directly from Sky or a Sub contractor.

Nor should the customer expect a different quality of service depending on which type of engineer Sky choose to employ.

In reply to a post by Mike_Williams:

In reply to a post by BatBoy:

In reply to a post by Mike_Williams:

... nested quotes trimmed ...

You can't expect the average end user to know this.

As I already explained the Sky installer wanted to fit a filter. Your end user obviously didn't understand the question.

The customer was NOT repeat NOT asked if they wanted him to fit a filter.

Your user doesn't even know how to change the oil according to you. How would the user know about a filter? Seems to me you're just guessing what went on.

In reply to a post by BatBoy:

In reply to a post by Mike_Williams:

In reply to a post by BatBoy:

... nested quotes trimmed ...

As I already explained the Sky installer wanted to fit a filter. Your end user obviously didn't understand the question.

The customer was NOT repeat NOT asked if they wanted him to fit a filter.

Your user doesn't even know how to change the oil according to you. How would the user know about a filter? Seems to me you're just guessing what went on.

I am NOT guessing I asked my customer if the installer told her that she would require a filter and she said he did not inform her of this.