In reply to a post by alewis:

That said, both Sky and BT think that it shouldn't have happened... although given the last but one Sky rep told me that Sky own the line and will [b[never[/b] sell it back to BT so the only option is to pay BT for a new line (!! their words, not mine)

That is mis information, sky don't own the lines,they merely rent them,just as anybody else does bt openreach own and maintain them so from the exchange to your home is bt openreach's nothing to do with sky, as they would be quick enough to point out if you had a line fault
As you where on full llu as it now transpires , you have to cancel and first get the line back to bt RTD then place an order for bb, canceling the sky service as you did,
I and others here are only able to give advice or make suggestions based upon the info you have provided,

Edited by tommy45 (Fri 24-Jun-11 22:25:16)

In reply to a post by tommy45:

That is mis information, sky don't own the lines,they merely rent them,just as anybody else does bt openreach own and maintain them so from the exchange to your home is bt openreach's nothing to do with sky, as they would be quick enough to point out if you had a line fault

I know... I was only repeating what the rep mistakenly told me, for reader edification.

As you where on full llu as it now transpires , you have to cancel and first get the line back to bt RTD then place an order for bb, canceling the sky service as you did

No, I don't. All one has to do is place the order with BT. Thats it, end of story. Doing anything else - such as talking to Sky and cancelling anything can cause problems, even though it shouldn't.

I and others here are only able to give advice or make suggestions based upon the info you have provided

??? Not asking, just 'letting off steam' and passing on info that others may find useful in the future... ie dont do the obvious thing, or to misquote "let BT take the strain"

In reply to a post by alewis:

I ought to know my life is never that easy. I've always been thwarted trying to get broadband - back from when Jones Cable Company went bust in 93, to Telecential merging into Telewest into NTL (and cancelling/delaying cable each time), to moving to a house 7km from the exchange... why should suddenly being soooo close to an FTTC cabinet mean a change in luck!

BT call today because Sky have put a STOP on the line, and will not remove it. 3 hours spent on phone to Mumbai, Scotland and Yorkshire(!), and still cannot get the STOP removed. Why? because 'we' shouldn't have cancelled the service....

That is the sole explanation. "You shouldn't have cancelled". No reason, just spite. *WE* have to call *THEIR* IT department (wtff?) to have it removed. We cant escalate the issue (operators disconnect when asked to escalate)

Just screaming. Useless bunch of *****!

Ok just to let you know as your line was one connected to a cable company that is the reason why sky could not give you free broadband even talk talk would not allow you to have the free broadband due to this if you go to this website it will also confirm that virgin was the oringinal owners of the line https://www.aql.com/telecoms/network-lookup/ this will guarantee that is the reason why it can never be changed to a full llu line and if you want to retain your number you will only have one option and that is BT however if you accept to have a new line and new number why not try talk talk they also launch fibre thru the bt cabinets at a cheaper cost why not see if they can save you money you might be surprisd.

In reply to a post by CREP:

Ok just to let you know as your line was one connected to a cable company that is the reason why sky could not give you free broadband even talk talk would not allow you to have the free broadband due to this if you go to this website it will also confirm that virgin was the oringinal owners of the line https://www.aql.com/telecoms/network-lookup/ this will guarantee that is the reason why it can never be changed to a full llu line and if you want to retain your number you will only have one option and that is BT however if you accept to have a new line and new number why not try talk talk they also launch fibre thru the bt cabinets at a cheaper cost why not see if they can save you money you might be surprisd.

Are you for real, or a sock puppet for Talk Talk? Are you even posting in the right thread? The line in question has never been connected to a cable network. Ever. Full stop, period.

How on earth you think "virgin were the original owners of the line" is beyond comprehension... you don't have a clue where the line is, let alone the number, and therefore any means of checking it. I seriously doubt VM have ever been the "original" owners of a good 90% of their network, let alone the "lines".

The link you provide is also, um, shall we say not "all-knowing".

As for joining Talk Talk... you are joking, right?

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