I wasn't officially listed but had all of the symptoms

It's "magically" fixed somehow...

I posted this on my "slowdown" thread

Here's whilst I had issues

http://www.thinkbroadband.com/ping/share/1492b37811f...

And here's now, when everything's back to normal

http://www.thinkbroadband.com/ping/share/5faf650d238...

Sky informed me that my exchange looked to be daisy chained to 7 other exchanges which all share one back haul pipe. I think this is the problem

In reply to a post by uno:

The FB that TBB use now supports hostnames instead of just IPs, so it could be an idea to support dyn-dns like host names for people on an ISP with a dynamic IP.

I agree, hostname support on the TBB ping monitor would be a good addition.

As a side note though, Sky's migration to MER has made their dynamic IPs much more sticky.

In reply to a post by ukhardy07:

And here's now, when everything's back to normal

http://www.thinkbroadband.com/ping/share/5faf650d238...

Your "normal" graph still shows a continuous difference between min and max latency, which may be normal if you have continuous background activity like torrents, but otherwise could indicate an issue.

No torrents but 5 of us using the connection

I've got the network unsecured right now (as of yesterday) due to using a laptop that doesn't work with wpa only wep (router doesn't support) so can't really monitor right now.

The graphs were taken with wpa2 encryption on though

Back to WPA2 now

For me the connections working like a dream now. The graphs may suggest otherwise but I'm getting 1.4 mb/s at peak hours. All in all that makes me happy enough. Not noticed any issues, no drop outs, no buffering.

Back to a happy bunny. I got it solved by tweeting the sky team and also posting in the sky forum. CST and telephone support seemed unable to help. I waited weeks and weeks.

A tweet & 2 days later. Sorted.

http://www.thinkbroadband.com/ping/share/19149221242...

My ping monitor, I'm on the Wrexham exchange.

Sky have now pushed the fix date back till mid April, it was March 13th.

Connection is nigh on useless for anything streamed in the evening, but on the other hand, its great for Modern Warfare 3.

Edited by deleted (Mon 19-Mar-12 16:13:18)

I have been having issues having just (regrettably) switched to sky from a sound o2 connection

my exchange is also not listed but has some symptoms at peak times

heres mine, would that be considered a problem?
http://www.thinkbroadband.com/ping/share-large/1e421...

I have seen much worse BQT's on sky forums with blue and green going right to top of the meter so thought I wasnt bad

when I manually test with pingtest.net it goes between grade A and B sometimes hitting C with 35ms-50ms and 10-20ms jitter as average but with odd spikes to 100+

when it was bad last week my throughput HALVED from 15Mbps to 7Mbps too...

Iam on BLAYDON (NEBL) exchange - I told SKY and they said they would look into it but it has not been added to the list

I managed to get this resolved by kicking up a fuss. Honestly it wasn't easy

I got through to CST and had this issue raised. Nothing was happening for weeks so I wrote into sky saying I would basically have to take further action and that it needed escalating.

I finally got this referred to networking with a promise of call-backs. These never occurred.

Networking kept making small changes e.g. capping my line etc claiming it would help. I had to keep getting the case bounced back to them as they kept closing it by just changing my sync. This must have happened upwards of 5 times.

I then posted over on here http://helpforum.sky.com and eventually got through to somebody who tweeted sky on my behalf. I then got in touch via email on this forum with a sky forum helper who said they would investigate for me

I also wrote a recorded letter.

Nothing for several more days but finally things went back to normal. I had no official response but I can only assume that somebody did something. My line problems began to show in January.

All in all you need a lot of patience. Is it worth it, possibly not. Sky need to get a dedicated team onto this particular issue and stop messing us about. I would have adopted the sky fibre product but the way I'm feeling is to ride this 12 months out and switch to bt infinity.

Hopefully everyone gets back to normal soon!

Hi ukhardy07 - you know me as snadge from DSLzone

What do you reckons the chances they didnt actually do anything to your exchange in response to your letters and emails etc and it was fixing a problematic exchange (they were already working on) that yours was daisy-chained too that sorted the problem...?

I wish I never switched from o2 ... just like many others, and if I go back to BT/o2 I can not get the legacy package I was on and would have to pay through the nose at BE* to get my connection back.

I have to admit my pings last week were real bad and throughput suffering but past 5 nights or so its gone backwards a bit , still some latency issues but instead of 100-200ms most of the time they are 30-40ms with 5ms jitter half of the tests AND 40-80ms and 20ms jitters the other half of the time...no loss of throughput, so I think a dodgy exchange I was daisy chained to may have been upgraded OR Iam just hitting lucky past few days.

to make matters worse my broadband already on SVBN but phone is not and because the phone has to be moved over DLM has to be restarted so i will have 10 days of [censored] speeds and DLM will finally settle on 15Mb again like last time when my line is capable of 18Mb and im gunna have to call up to get it un-capped again...which is hit & miss, this time i may not be so lucky and end up stuck with 15Mb or less (ive seen 13Mb syncs on 26db lines by SKY's DLM)

In reply to a post by paulb100:

Hi ukhardy07 - you know me as snadge from DSLzone

I stopped posting there as a daft system was brought in where you have to keep changing your password all the time !

Anyway...

In reply to a post by paulb100:

I wish I never switched from o2 ... just like many others, and if I go back to BT/o2 I can not get the legacy package I was on and would have to pay through the nose at BE* to get my connection back.

Sorry to hear that your move to Sky didn't work out.

I also took a risk by migrating away from my O2 legacy broadband package but am pleased to say that my migration to Sky went okay.