In reply to a post by AbandonShip:

In reply to a post by Fugitive_Legacy:

Also the Canterbury exchange was supposedly fixed at the end of April after suffering intermittent connection problems including slow browsing and high latency. But I don't know if 300ms is fixed?

You'll probably find the fix date has slipped if you bung your postcode in the status check page :- http://servicestatus.sky.com/serviceupdates

Exchange name Status
CANTERBURY Exchange not affected

If you are experiencing difficulties with your broadband service, this will be for a different reason.

In reply to a post by MrSaffron:

Something more like [snip]
is to be expected during congestion.

Those charts look like link congestion - i.e. when a physical link (e.g. Ethernet) is running at capacity.

The OP's graph looks more like processor congestion, i.e. when a firewall/traffic shaper/DPI device is maxing out its processor rather than any particular network port. Though since Sky supposedly don't limit throttle or traffic shape, I'm quite curious to what it might be. While it doesn't rule out link congestion, I'd be highly concerned if any major provider was running backhaul links with such a huge amount of buffering.

In reply to a post by Fugitive_Legacy:

On a last note on the Sky forums there a quite a number of users with extremely similar problems to mine. From around 8pm to 12:30pm speeds drop down significantly and latency sky rockets. Some of these members are not in Canterbury but 2 of them were. However, everyone on the forums with this problem is posting trace routes, where the 3rd Hope which is a 10.x.x.x internal IP between Sky and Easynet is suddenly giving ping times of +250ms during peak hours.

Curious. I'm not seeing problems on an inbound trace to 2.124.227.126, but then it's 3am right now so that's not saying much. Ping with RR doesn't work on Sky so that's also not helpful.

What I do see is on an inbound trace from BT, there is a missing (non-responsive) hop where your 10.x is, but from other locations (OVH and JANET) that hop doesn't exist at all. I'll give it another go tomorrow evening.

Inbound and outbound can take different routes

Which is why it's a pain Sky's network discard pings with record-route on them.

Wondering if anybody can explain this:

I was about to "migrate" my Sky phone line to the Post-Office, they stated the line would be then activated on the 28 May. The Post-Office confirmed they could give me a LORN number to provide to BE when applying for their broadband service.

However, BE is stating that they can't accept the LORN number. Due to the fact that I previously had an account with them that has now been terminated. BE did say once the land-line has been activated through the post office I can go ahead and order their broadband service. However, this will take up to 7-Days.

When BE states the "activation" of the line through the post office, they are referring to when the line goes active supposedly on the 28th of May. This seems like it will result in up to 7-Days of no internet connectivity.

Any ideas why BE would refuse to accept the LORN number directly after applying for the line with the post office?

Just be being difficult with how they handle accounts

Currently BE are incapable of accepting Broadband orders without an active phone-line that is not on full LLU (Sky or TalkTalk).

They also do not accept any LORN (CBJ) code.

Which means that only on the day that my land-line is "migrated" away from Sky (25-May) will I be able to place the order for BE Broadband.

Oddly enough O2 would accept the use of a LORN (CBJ) code.

- -

Also, now that I have applied for the line to be transferred (re-activated) with the Post-Office and requested that my current phone number be kept. Do I need to contact Sky in any way to notify them of the date of the transfer (25 May).

When I spoke to the last cancellation assistant at Sky (yesterday) she informed me that I should not incur any penalty for the migration both due to the fact that I have valid technical complaints and problems as well as having indicated, during the 8-Day cool-down period, that I am migrating away.

Should I call Sky or maybe email them? Or leave it to the post office?

Edited by deleted (Fri 11-May-12 20:06:32)

Sky will be notified via the right part of BT that you are moving service elsewhere

After the move is complete it is wise to ensure all outstanding monies are paid and then cancel direct debit

When you refer to outstanding monies do you mean the cost of the remaining months left on the Sky contract (which is the full 12 months) or just the remaining cost for the month?

Also as we have SkyTV I can't simply cancel the direct debit.

Naturally I am concerned that Sky are going to bill me for the full 12 months of the service due to migrating, during the contract term. Even though they themselves have stated this should not happen.

- -
Every time I contact Sky's cancellation department I get a different story. Everything from you can migrate without having to pay the remainder of the contract to I am simply NOT allowed to migrate at all. Sky's support sure are confusing

Edited by deleted (Sat 12-May-12 01:20:51)