Ok I can NEVER advise cutting of a Direct debit.
Sky report to credit reference agencies with regards to whether you pay or not
If there are 3 or more non payments over 3 years it can be hard to get a loan, credit card or even an overdraft

Stopping a direct debit can lead to several non payments showing on the credit report. It's therefore much better to argue with the company whilst paying the DD as your credit isn't affected. I just don't think it's worth taking the risk

Also I would contact the sky executive team. I will PM you an email of somebody quite high in sky who can probably get you help with regards to the contract being cut short.

Explain all of the issues and that you've been allowed to leave free of contract, but that different customer service representatives are telling you different information. You just want to leave freely as they couldn't provide a satisfactory service.

It'll all work out fine in the end just hang in there!

If you have a full and final settlement then nothing wrong with cancelling a direct debit. Cancelling when in dispute about something is not a good idea though.

As TV remains then obviously this poster cannot.

In terms of them taking the remaining months of the contract, is this in an email or anything beyond what you have been told on the phone?

In reply to a post by MrSaffron:

In terms of them taking the remaining months of the contract, is this in an email or anything beyond what you have been told on the phone?

I have not received any form of written (email, or post, from Sky) regarding the migration of my service from Sky to the Post-Office, indicating if any remaining payments need to be made.

Only have been told the different information from phone support. Though as I only applied for the line with the post office yesterday. When phoning Sky they have yet to receive any information regarding the move.

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Also will the Post-Office (or BTo) inform Sky that I am migrating before, the actual day that the land-line goes activated (25-May), or will Sky only be informed on the activation day?

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Also I am concerned that some of Sky's Phone support are not actually leaving notes on my account, as when I phoned them yesterday the person I spoke to only read information regarding the problem I was having between 8pm and 12:30am. She said there was no other information regarding ALL the previous Sky cancellation support calls and the notes that were suppose to have been left on my account, for each call. Including the fact that I was seeking to migrate the service, as well as the fact that I had made this statement in the 8-Day Cool-Down period, and that I was migrating because of the technical problems.

Thanks for all the help.

Edited by deleted (Sat 12-May-12 11:15:10)

Sky should get the notification well before you move, I went from full LLU to full LLU TalkTalk to Sky, and never once corresponded with TalkTalk,until they called to confirm I was happy to move, and informed me of final bill verbally, and then in a letter once I had moved (cant do final bill until you leave as you may make calls right up until the migration)