With the OP saying a couple of minutes I thought he was out of the house within say 10 minutes like mine. Unless you'r PC is right next to the master socket it should take longer than that.

The BTO engineer just connected the Openreach modem to my telephone extension cable and then to the Sky hub. Basically a self install which hasn't started yet although their is talk of a trial run where the engineer doesn't need to enter the house. The only test he did was a normal speedtest.net one to see if I was connected.

Edited by deleted (Sun 13-Jan-13 22:17:06)

Sounds like a dodgy contractor. PC location shouldn't make a difference unless you're having the master socket moved.

No it I think it was an Openreach engineer unless the contractors are using Openreach vans. The contractors usually have their own vans signed up with a "openreach sticker".

Not sure what you mean when you say location of the master socket doesn't make a difference. If the location of the master socket is right by the PC then it will be quicker to install than if in another room. My master socket is in the hall so a cable has to run from there through the living room into the dining room which is open plan.

The engineer shouldn't be touching the PC during an install on behalf of Sky. It's the users responsibility.

In reply to a post by Moochy:

Not sure what you mean when you say location of the master socket doesn't make a difference. If the location of the master socket is right by the PC then it will be quicker to install than if in another room. My master socket is in the hall so a cable has to run from there through the living room into the dining room which is open plan.

If he *moved* the master socket using proper cable that is normal. If he didn't move the master socket but made it so you can plug in the modem anywhere then he didn't do the job properly.

The engineer has to connect the Openreach modem to your Sky Hub and make sure it is all working before he leaves the premises, of course he has to touch the PC.

They do not have to move the master socket that is down to individual engineers as to whether they will do this. If the master socket is not near the Sky Hub which is usually by the PC then they have to run a data extension cable to your Hub.

Mine did nothing other than plug it into my existing phone line by the PC which is a quick way of doing it and not what ISP's (we) pay for.

Doesn't the engineer have his own laptop to test connection?

The engineer didnt appear to do anything to the master-socket bar plug the lead in which goes to the BT modem = the master socket is in the hallway next to the living-room door and the lead was passed under the door and up into a book case next to the door. That was plugged in and switched on, the ethernet from that was plugged into the Sky router which was then switched on.
My Mac is in another downstairs room and connected via ethernet cabe, we just went into that room and checked the connection - everything is fine.

Just a couple of minutes work, then we had a little chat about stuff and he went on his way...

11 days down the line and i havent had any issues at all - speed is still in excess of what the BT checker initially said it would be sat 60+meg instead of 57, and there have been no connection issues at all...

In reply to a post by chubsta:

The engineer didnt appear to do anything to the master-socket bar plug the lead in which goes to the BT modem

What sort of master socket do you have? if it just has one socket for the phone line and it is that he plugged into the openreach modem then the install was the same as mine which is incorrect.

A different Openreach engineer turned up today to sort mine out and like the Sky Fibre team was shocked by the original install, in his words "this type of thing gives us a bad name".

So he installed a new faceplate and connected up the openreach modem properly. The router stats now show I'm connected at 74604 compared to the previous 56000 and speedtests average around 66Mb/s which is 13 meg better.

I was happy with the speed before but if engineers are just plugging normal phone lines into the openreach modems then they are doing it incorrect and cutting corners.