what isnt quite true?

sounds to me you are on the 40/10 product.

the sky hub does report the sync speed somehow it retrieves the information from somewhere (possibly from sky themselves).

If you are on 80/20 and as such dont believe you are on full speed then I think an error has been made in your order as your sync speed suggests you are on 40/10 and is full speed for that product.

I have got 2 ECI modems one of them is unlocked.
I also have a HG which is unlocked (this is what I got of the engineer).

Edited by Chrysalis (Fri 08-Feb-13 14:26:14)

In reply to a post by Philce:

Will the speed improve if a fault is cleared without anything being reset?

It will but, from experience, it usually takes between 2 and 4 weeks.

In reply to a post by Philce:

In reply to a post by Chrysalis:

you on full speed anyway as you told me you on 40/10.

That's from the sky hub, apparently this isn't quite true!

The sync speed the hub reports is the speed when the hub last booted up and doesn't change dynamically. To get the current speed you just need to power cycle the hub, just rebooting it from the web interface doesn't always update the speed.

In reply to a post by simon194:

The sync speed the hub reports is the speed when the hub last booted up and doesn't change dynamically. To get the current speed you just need to power cycle the hub, just rebooting it from the web interface doesn't always update the speed.

Ah, OK, I read that the speeds displayed are the speeds for your package (40/10) etc.
The speeds come from Sky's systems as the modem is locked down.

My line should be good for 75/9.5 according to BT's checkers so I am probably at the max speed for my package anyway.

Ill probably go for the Pro package later, just wanted to see how this was first.

Don't think that a phone line has ever been required to activate. The phone was required to get the discounted Sky box otherwise cost more. Something to do with advertising. Not sure if it ever worked though.