hi just something i found out i done a speed test wired and got this
http://www.thinkbroadband.com/speedtest/button/13623...

and this is what i got using the same pc but wireless and i was sitting right next to the hub i dont get how it can drop so much

http://www.thinkbroadband.com/speedtest/button/13623...

i also done the same test but used bt speed tester and got about the same

In reply to a post by fender1105:

and this is what i got using the same pc but wireless and i was sitting right next to the hub i dont get how it can drop so much

Wireless can be a problem in all sorts of ways. Always do speedtests on a wired connection.

Try installing inSSIDer if you have a Windows/Linux computer, or if you have a MAC there is WiFi Scanner in the App Store.

http://lmgtfy.com/?q=how+to+change+wireless+channel+...

If the PC is connected with a wireless G connection that's sort of speed you will get.

In reply to a post by speedyrite:

If I was to change ISP, I would be very tempted to go to PlusNet. The quality of support (should it be needed) looks to be far superior to that of our current provider.

Email sent requesting my service be cancelled, when they respond i will go with Plusnet i think

hopefully not out of the frying pan in to the fire!

Oh, I didn't think it was necessary or advisable to ask the existing provider to cancel the service?

I thought you just had to place the order with your new chosen provider and they did all the work (like when changing energy providers)?

And I suspect you don't even need a MAC to move from Sky Fibre to PlusNet Fibre do you?

Anyway, I reckon you've made a good choice and I hope you get a better experience with PlusNet.

Edited by speedyrite (Tue 05-Mar-13 18:07:16)

In reply to a post by speedyrite:

I thought you just had to place the order with your new chosen provider and they did all the work (like when changing energy providers)?

That's the way it should be done because if Sky cease your broadband and phone line before the new provider takes over you might have to pay a reconnection charge.

Don't forget if you are outside the cooling off period you will have to pay the remaining part of the 12 month contract.

hey guys,

when requesting the MAC the sky advisor didnt really know what to do but requested it anyway, said for me to phone back 24hrs later and i can have the code verbally rather than waiting 5 days for posting, perhaps i might give Plusnet a ring to see if one is required just for confirmation...

with regards to me being in Contract, i can leave with no penalties due to the last few months of issues i have been having.



UPDATE: just spoke to Plusnet and i need a MAC to leave Sky and Join them...

Edited by deleted (Wed 06-Mar-13 16:45:44)

Oh right, that's interesting about needing a MAC. I was going by the migration guide on here:

http://www.thinkbroadband.com/guide/migration.html

Entirely depends on whether the line is on Openreach WLR or not. Most Sky customers are not on WLR, so they don't need a MAC, but they do need to migrate their phone line in order to use another ISPs broadband.