A search would have brought up at least three other threads that would have told you what people here have stated.

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Hi I have spoke to customer services on several occasions and got no joy at all. I pointed out that all the time I was with O2 my SNR was set at 3dB with virtually no problems but they all stated that they couldn't reduce my SNR to 3dB's as the system wouldn't let them !.

Broadband Link Downstream Upstream
Connection Speed 7328 kbps 796 kbps
Line Attenuation 43.5 dB 24.5 dB
Noise Margin 4.1 dB 13.13 dB

Some of my stats.

Thanks drummerjohn if it takes 15 searches to get an answer I won't bother.

In reply to a post by ukhardy07:

As has been mentioned sky go for absolute stability not speed.

Sky tries to get a speed which means your line will never drop out.

It'll be because the O2 speed was not totally stable.
Most people don't even notice drop outs.
You'll notice a sky line can have an uptime of half a year quite often without drop outs.

Ultimately most customers want it to work. They're happy to lose some speed if their lines totally stable and perfect.

When you say drop outs do you mean the: Uptime: 63 days, 17:06:31

I'm happy to lose speed for stability as long as its not syncing below 4000 otherwise iplayer etc don't work. Just the whole debacle of SKY CS is what makes me want to leave O2 before the full takeover.

It looks like they have probably already put you on a 3db noise margin as its far below 7db. Unless your line is flappy SNR.

Looking at the stats the noise margin is already pretty low.

It could just be the sky equipment is further away in the exchange or something
Honestly there's not more sky can give you looking at the current stats,

It looks like it was definitely manually set by customer services at some point. This is why the uploads at 0.7Mbps as only the automatic management can set a higher upload unless you're seeing 18Mbps

DLM never stops running so its likely thats kicked in after customer services altered it. It's unlikely to change the upload without being manually forced to run from the start though.

You could risk having DLM run again a fresh
It will increase the upload but I think you'll see lower speeds as its likely to put the SNR to 7

Thanks for the helpful advice, it is working and very stable so I'll put up with it the way it is.

Edited by deleted (Thu 04-Jul-13 21:32:42)

I had the same 0.7 speed up. It never went any higher.

I'm getting about the same on Sky as I did with O2.

The difference with O2 was I had to manually change the SNR Margin to 3db on my router. With Sky I'm getting a similar sync with no change to the SNR Margin (because it can't be changed). The margin with the Sky router is around 6~7db but with a sync only a few kbps short of what I had with O2 (a few hundred kbps short on the upload though).

Connection Speed 15355 kbps 1116 kbps
Line Attenuation 29.5 dB 18.1 dB
Noise Margin 6.5 dB 7.7 dB

Well whenever BT get around to upgrading my local exchange (North Shields) to fibre I might be tempted to pay the extra but there is no sign of that happening anytime soon unless someone on here knows different.

North Tyneside Council declined the offer of funding from central government (BDUK) as they didn't want to provide matching funding.

Therefore if BT have decided it's commercially unviable then it could be a long time

http://www.northtyneside.gov.uk/browse-display.shtml...