The engineer visits the cabinet in the street to jumper you across to the fibre side and unless you tested the line in between them doing that and them fiddling in your home, it is feasible that someone outside broke,

Given the comments you've made, I would be wary of believing the 'its alright at the cabinet', not having dialtone on the incoming pair is something the engineer would have looked into e.g. connect test kit directly to the incoming pair, or at a junction box just outside your home.

Ah, I got you.

I guess I'll have to wait..... I've emailed a complaint to BTO after Sky advised me too...

I've been told to telephone Sky again tomorrow, this will allow any update on my Fibre Provision to show....

It's a bit of a joke that they visit to do a simple upgrade but instead break it and worst if all, Just leave it!

I'll update this post as soon as I receive any further information....

Thanks again....

Oh! Not sure if this makes any difference but my upload seems very good at 2.6Meg when they advertise upto 2MB :/

In reply to a post by shaneosborne:

Oh! Not sure if this makes any difference but my upload seems very good at 2.6Meg when they advertise upto 2MB :/

BTO were selling three products, 40/2, 40/10, and 80/20 to the ISPs.

Sky only sell Fibre Unlimited (£20/m), which is 40/10, and Fibre Unlimited Pro, which is 80/20 for £30/m.

Some early subscribers to Sky Fibre (last year) started off on 40/2, but they were all upgraded to 40/10.

MB or Mb?

Thanks JCHamier for clarifying that for me...

All I can do is wait and HOPE this gets fixed soon...

Just telephoned Sky for an update and it gets worse!!!

Please sir, complete this test and that test! Yes, the ones you completed 5 times yesterday in addition to those tests completed by the engineer.

What is it that Sky don't understand!

Now they have logged a fault because all they say no fault was previously reported and I have to wait up to 5 days!

Sky say that they have detected a fault on there tests and that it has now been passed to BTO AGAIN!!!!!

How poor is it that an engineer installs fibre, breaks the phone line connection then p!sses off and clearly does nothing!

Just been trying to call my landline from my mobile and this happens...

My home phone lights up stating incoming call but no ring... If I leave it then it shows missed call.
If I answer I get interference which sounds like I'm calling someone and its ringing but that's impossible as I'm calling in not out!!!

I try to make a call from landline but nothing, it's dead!

What on earth is the problem?

Let Sky log it as a voice fault. Seems they have. This is the best way forward. Do not worry too much as Sky very very rarely charge for callouts, they swallow the costs much more easily in my experience.

I think when BT openreach come out next they should resolve the issue.

To me it sounds like a dodgy connection or perhaps a pairing issue (even though the engineer said it was all paired correctly) but I have no knowledge on this but sounds as simple as that....

I wonder if this could be causing low fibre speeds?

Edited by shaneosborne (Sat 03-Aug-13 14:49:50)