Also have you reported the incorrect fibre install to Sky? You should have had the faceplate etc installed.

Do you have more than one phone socket, if not, it's probably not a major issue.

I did tell Sky about the Faceplate but the advisor didn't seem to know whether it needed to be changed and said leave it to see what BTO do...

I only have one phone socket throughout the property, the master socket...

In reply to a post by shaneosborne:

I only have one phone socket throughout the property, the master socket...

It shouldn't really make a difference then, although it would have been nicer obviously to have the socket fitted as it should have been done. If you could get beyond first line support they would have known. Did you get routed to the fibre team?

No, didn't get put through. I did ask but the advisor said they won't be able to do anymore that he because all they would do is raise a fault, which he has done...

Ah well, we shall see what happens...

I have read that some old filters don't work as well with fibre due to different frequencies being filtered but no idea if this is true or not...

I have an update but is of no good news to me...

I've been advised that there is an external fault (disconnection) somewhere on the line...

I've been advised it should be assigned either today or tomorrow for someone to go out and investigate to find out where this disconnection is...

How can there be a disconnection on the line when everything worked before? Fibre is working and as explained previously the landline is all over the place...

Looks like I'm being fed [censored] again!!!!

There are a few changes to connections when you move to fibre, some in the exchange and some in the cabinet. Any one of these could have resulted with a poor or broken connection - relatively easily done whenever anything is changed with wiring. What is amazing is that the first engineer left without sorting it out.

Could be one half of the pair is disconnected or intermittent.

Edited by deleted (Mon 05-Aug-13 14:38:18)

Sky Executive Support are dealing with this now....

Perhaps a wire has been placed incorrectly, strange how the phone registers a call but doesn't rung and when answered it seems to be ringing out

Tried complaining to Openreach about the engineer but they refuse to acknowledge the complaint and refer me to my ISP. Openreach website clearly states to contact them if I am unhappy with an engineer and his/her work....

I'll keep you all updated.....

In reply to a post by shaneosborne:

Openreach website clearly states to contact them if I am unhappy with an engineer and his/her work....

You could email the Openreach big boss? Google the name (its easy) and use firstname.lastname @ openreach.co.uk

Edited by jchamier (Mon 05-Aug-13 19:09:08)

You could email the Openreach big boss? Google the name (its easy) and use firstname.lastname @ openreach.co.uk

Many thanks, anything is worth a try at this stage...