After a c0ck up by VM and BT we had no working phone with BT for 3 weeks but the Eclipse internet connection worked perfectly for that time.

The connection at the exchange has two different paths and one can work without the other.

I wonder if either of the wires has broken within the IDC connections?

These connectors not only pierce the insulation (by definition); but have to pierce the surface of the already-very-thin copper wire to make "solid contact", rather like the initial action of wire cutters, creating a weak spot in the wire.

Subsequent handling, for any purpose, can then break the copper, without there being any obvious damage "on the surface", the insulation hiding the break.

In other applications, continuous vibration can also cause such weakened wie to break.

Not easily spotted!

Is there anywhere online to check if BTO are performing work in a particular area?

Just walked past my cab and BTO are there digging up the roads...

Just curious to know if it could be related to my fault and whether any such system would tell me what works are being completed...

Engineer just arrived and told me my whole road is experiencing same problem, only 5-6 properties. He reckons its a li e break underground so where but after running tests he now thinks otherwise... He is off to the CAB... I said all was working prior to fibre install and he then was surprised as he wasn't aware of this... He was advised it was a new developing fault...

I'll keep you posted... He should call me soon as I need to remove the test equipment for him to run the test back to house....

UPDATE: engineer just phoned to get me to remove test equipment.... By what he said I think he is pretty [censored] off - Ive got this mess sorted out at the cab and will hopefully be back with you in 10 mins if all goes well...

Edited by shaneosborne (Tue 06-Aug-13 14:47:20)

He said the previous engineer (if you can call him that) got all the wires mixed to all the properties. He is surprised because the job only involves two wires and he had touched approx 8!

What he thinks happened is that he was training someone and the trainer wasn't keeping an eye on his trainee... He then tried covering up the mess which made it worse and said I failed the appointment...

The BTO Engineer is getting fedup going around making right faulty work!!!

He is now moving my faceplate and says I have a good line and exchange.... 40/10

UPDATE::: What a GREAT engineer! Either that or he liked my tea

All sorted, even moved everything for me for easier access!!

Not a great speed but better than what it was :/



Download Speed: 25.9 Mbps
Upload Speed: 5.6 Mbps

All up and running and he said my line is at max although his equipment isn't 100% accurate it could still go up....

Edited by shaneosborne (Tue 06-Aug-13 15:37:59)

Assume that the other properties have been fixed at the same time then and there was no need to dig up the road

He has moved on to my neighbours now as he needs to run tests and get all the pairs for each property matched :/ Nice job... So, no road or ruining my overgrown garden, unfortunatly

There are some good engineers out there who can figure out the mess that sometimes arise.

Alas these days too many people in lots of jobs only do the bare minimum

having read this as a guest, i felt compelled to join this forum as i had to comment on this.

i have direct knowledge of this and can confirm that this is a big and growing problem.

it is simply because (large telecoms company) are using third party contractors to do fibre installs, these guys get minimum training and get paid per completed job. unfortunately this combination is leading to very poor quality fibre installs and major customer dissatisfaction.

i am only glad that a proper engineer came round and fixed it for you.

bridgetap

I can confirm an ex-fireman friend was trained in a basic fashion but was let go after a year. He was ok as far as I know but with minimum wage what can you expect.

I vaguely recall a report about ex-service men and women being employed by BT/OR. With so many installs to be carried out and so few installers then something has to give and it is the quality we expect from BT/OR.