The original install engineer 'Kelly Communications' just totally bodged the job!

However, the BTO Engineer who is an ex forces communications engineer done the work better than expected and went out if his way to put it all right.

The issue is that the contractor gets paid per job whereas the BTO Engineer gets paid regardless, that's where problems lye....

At the end if the day it costs more money when this happens and who pays for it? WE DO!!!!

Another engineer arrived today - To install Fibre! [censored]!

They gone mad, it's already installed!

Anyway, I now know why I have such a low sync. Because I'm being served by a cab almost 1mile away! I have 6 cabs all within 300yds upto 1/2 mile and I'm being served by the furthest away...

My cab is almost right outside the exchange, seems like a waste of money to me....
Back to ADSL for me....

Edited by shaneosborne (Thu 08-Aug-13 10:35:08)

Didn't think distance was an issue with fibre?

FTTC distance is an issue - it still has a copper component from cab to home and that is very much affected by distance.

EDIT : Fixed brain with help from Xrayspex. I knew what I meant but my keyboard didn't auto correct for me

Edited by ian72 (Thu 08-Aug-13 14:03:13)

In reply to a post by shaneosborne:

The original install engineer 'Kelly Communications' just totally bodged the job!

I was about to ask was it Kelly Comms as we have lost patience in their skills.

Of our fibre installs, 75% of the one's Kelly's were doing, we had to send out repeat engineers to correct the job/fix knock on issues. Some of our larger clients are now also refusing Kelly Comms to do work on their behalf and sending the engineers away, even to the point they are happy to take to penalty hit.

The others you see are MJ Quinn, which at the moment have perfect install record for us, though they do get a much lower percentage of jobs for us.

In reply to a post by ian72:

FTTC distance is an issue - it still has a copper component from cab to exchange and that is very much affected by distance.

No, the copper's from cab to home; cab to exchange is the fibre in FTTC.

Oops. Sorry, brain trouble there. Will edit.

Thought I'd register and comment...
Upgraded the other day to Infinity having been given sales talk at the end of my contract. I was getting 14/1.2 Mbs on copper so had been happy with that.
They messed up the engineer date and a week after I should have been upgraded a contractor arrived, left the modem on the floor, plugged in the Homehub 4 (which I had previously installed on ADSL) and departed rapidly 5 minutes later saying that it was all working and that the router would 'stabilize'. Dead as a dead dogs dongo!
A week later after 4 calls to BT (Asia!) I finally managed to get another engineer visit luckily a local guy who I had met recently repairing a fault at our other property.
The contractor hadn't even moved the connection in the cab - proof of which was that the original copper was still up and running at 14Mb
To add insult to injury I subsequently got the BT text thing asking for my customer satisfaction score. What are they on.

i had something like this happen to cable at home many moons ago.

I lived on a main road and everytime a bus or HGV truck passed my internet would drop.

Yeah a number of them were employed. My sister had an ex soldier fit her fibre and he was HOT HOT HOT with no shirt on lol.

Also when i was living at home BT Sent out an engineer to move our phone line and he was unable to job his job because of his disability. He had 5 fingers between both hands and couldnt grip the wires.