In reply to a post by shaneosborne:

He said the previous engineer (if you can call him that) got all the wires mixed to all the properties. He is surprised because the job only involves two wires and he had touched approx 8!

What he thinks happened is that he was training someone and the trainer wasn't keeping an eye on his trainee... He then tried covering up the mess which made it worse and said I failed the appointment...

The BTO Engineer is getting fedup going around making right faulty work!!!

He is now moving my faceplate and says I have a good line and exchange.... 40/10

UPDATE::: What a GREAT engineer! Either that or he liked my tea

All sorted, even moved everything for me for easier access!!

Not a great speed but better than what it was :/



Download Speed: 25.9 Mbps
Upload Speed: 5.6 Mbps

All up and running and he said my line is at max although his equipment isn't 100% accurate it could still go up....

I must say my experience with Openreach engineers have almost entirely been like this second one - when I had my fibre installed and the phone wasn't working properly (had to be rejumpered at the exchange) the two guys insisted hanging around for three hours and would not leave until they personally tested it in a working state - even after I said I didn't care and didn't even need a phone line.

The installer guy you got IMO is an exception from the norm and sounds like a total ****-up. That said, he may have been subcontracted/outsourced which explains the poor service, all the actual Openreach engineers I've had have been excellent. Installs however do sometimes get done by lets say, erm... less qualified install techs rather than full engineers.

In reply to a post by sheep222:

i have direct knowledge of this and can confirm that this is a big and growing problem.

it is simply because (large telecoms company) are using third party contractors to do fibre installs, these guys get minimum training and get paid per completed job. unfortunately this combination is leading to very poor quality fibre installs and major customer dissatisfaction.

Indeed, last time I had actual Openreach techies round a year and a half ago they had a few words to say about these "install techs" as well, they were surprised they even managed to fit a faceplate properly - until I explained it was proper Openreach bods who did the job. Last I heard you can't expect them to do anything properly beyond taking the modem out of the box

Regarding the "forces communications engineer", keep in mind that his life and the lives of his colleagues depended very directly on doing their respective jobs properly "in the field on operations", frequently under extremely onerous conditions!

And their instructors had correspondingly been through such conditions - thus knew clearly why they were teaching and training the trainees.

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Regarding your cabinet location, could it be due to the history of your location?

For example (and I don't know your specifics), yours may be an older "rural" house connected years ago to a remote cabinet and onwards to a remote exchange.

Later, a "New Town" or new estates have grown up, needing a new exchange and more cabinets.

Might be worth checking.

In reply to a post by aquiss:

In reply to a post by shaneosborne:

The original install engineer 'Kelly Communications' just totally bodged the job!

I was about to ask was it Kelly Comms as we have lost patience in their skills.

It's not just BT installs that Kelly Comms screw up...