In reply to a post by XRaySpeX:

In reply to a post by Acegio:

I have rung them today only to be told my O2 contract due to expire on the 30th Jan 14 is in fact a rolling month renewable contract and I should have been told !!

O2 BB contracts never expire as such! They are open-ended contracts with a min. term after which you can just give 7 days notice of termination. That's probably all he meant and you should have known that when you signed with O2 if you had bothered to read the T&Cs.

Sky have taken over that contract and are free to choose when they move you to their network. This has no connection with the ending of your min. term on the O2 contract.

Sky have not changed your O2 contract at all. They have just taken it over and thus all the obligations under it.

Should you choose to take 1 of their deals from Sky, then this O2 contract will cease to be and you will be subject to a new Sky contract.

Thanks XRaySpeX
Unless I misunderstand you, if my minimum term had expired then yes I would have expected to have been on a rolling contract as I have been in the past but that min term does not expire until the 30/1/14. As I see it, I should not be on a rolling contract now or as he said 'for some time'.

As for reading my T+C the answer is yes and I even looked at them again when O2 went through the stage of trying to remove the legacy products and impose traffic management. Cannot remember seeing a 7 day cancellation while still in contract though but will stand corrected if you could point it out? Last time I read it the cancellation was 30 days and payment for remaining term of the contract unless there was a significant change to the contract which you say there has not been.

As for changes to the existing service, yes they have. The 200 free web texts / month ended which was part of the service I bought into and no I did not have an O2 phone.

In reply to a post by Acegio:

Cannot remember seeing a 7 day cancellation while still in contract though but will stand corrected if you could point it out?

As I read it you were on the legacy O2 products & this is their T&Cs:

In reference to www.o2.co.uk/assets2/pdf/Broadband_terms_2010.pdf:

7.4. After the Cooling Off Period, you may terminate your contract:

(a) by calling or giving us 7 days' notice in writing

In reply to a post by Acegio:

As for changes to the existing service, yes they have. The 200 free web texts / month ended which was part of the service I bought into and no I did not have an O2 phone.

That was not Sky's doing directly. Those were part of the free registration of any mobile on the O2 site and the resulting free web mailbox that was a prerequisite for O2 BB and which has since been removed by O2.

In reply to a post by XRaySpeX:

In reply to a post by Acegio:

Cannot remember seeing a 7 day cancellation while still in contract though but will stand corrected if you could point it out?

As I read it you were on the legacy O2 products & this is their T&Cs:

In reference to www.o2.co.uk/assets2/pdf/Broadband_terms_2010.pdf:

7.4. After the Cooling Off Period, you may terminate your contract:

(a) by calling or giving us 7 days' notice in writing

In reply to a post by Acegio:

As for changes to the existing service, yes they have. The 200 free web texts / month ended which was part of the service I bought into and no I did not have an O2 phone.

That was not Sky's doing directly. Those were part of the free registration of any mobile on the O2 site and the resulting free web mailbox that was a prerequisite for O2 BB and which has since been removed by O2.

Ah your T+C are different to mine.:-
7.4. After the Cooling Off Period, you may terminate your contract:
a. by sending us 30 days notice in writing via the O2 Broadband customer service email address given on the Contact Us page of www.o2.co.uk/help/broadband or to the postal address: O2 Broadband Customer Service, Skypark 4, 8 Elliott Place, Glasgow, G3 8EP. You must pay all Charges incurred during the 30 days. If termination is effective within any Minimum Term, you must pay us the monthly subscription charges up to the end of that Minimum Term.

Its the same 30 days for 7.b, 7.c

What is the date of your T&Cs? Do you have a link to it? When did you take your last product with O2?

It could be that you are looking at an older T&Cs. When O2 brought out its 'new' products in April 2010 it amalgamated all its legacy T&Cs in the link I gave you.

In reply to a post by XRaySpeX:

What is the date of your T&Cs? Do you have a link to it? When did you take your last product with O2?

It could be that you are looking at an older T&Cs. When O2 brought out its 'new' products in April 2010 it amalgamated all its legacy T&Cs in the link I gave you.

Sorry for the delay in replying but got called away. In answer to your questions:- I had it sent to me in Oct 2009. The document was dated Dec 2008 and any retentions discussion since have always said �same terms and conditions.� I did have a link once in my favourites but that seems to have gone�no doubt due to Firefox quirk with one of their versions as the favourites list seemed to get the shortcuts mixed up within the sub folders with regularity.
Looking at your link, then yes I am a bit out of date and thanks for the update.

In reply to a post by Acegio:

I did have a link once in my favourites but that seems to have gone�no doubt due to Firefox quirk

Don't blame it on FF. Dec 2008 link was replace by April 2010 link I pointed you at, by O2 in 2010.

I know im very late to this thread,but I have received my letter from sky (i'm with be) on the 18th of december avising that I will be moved over to sky febuary/march and that 'I won't be tied to a 12 month contract' I have till the 18th jan to let them know if I want this.

I was on the understanding that unless you agreed to any other sky service via phone etc,that you would be transfered over and not subject to a contract.,As I to have not had any dealing with them.

That's correct! Unless you agreed to a new package/contract with Sky, your existing O2/Be contract carries over, with its existing min term which in most cases will have expired by now.

One of the migration emails I received from Sky had a link to these pages:
http://www.sky.com/shop/welcome/migration/

which includes this line:

And we won't ask you to sign a new minimum term either (unless you choose to take up one of our special offers and switch sooner)

I decided to switch from O2 just before Christmas - they offered me either free broadband for a year if I took their line rental at £15.50/mo; or my first year at £5/mo if I kept my landline from my current provider. (As it's £10/mo, I though I'd stick with it). It was my understanding that if I took up either of these discounts, I'd be tied in to 12 months - or could continue paying the £12.50/mo I'd been paying O2, and be free to leave at any time.

The switch went through this morning, and appears to have been pretty flawless - there were a couple of brief interruptions to my connection, and the Sky hub worked as soon as I plugged it in.

...but one of my friends has told me that I'm not going to get as good a connection if I don't take Sky's line rental. Any truth in this?

Got my letter a few months ago now, said id be transferred over in January (so sometime this month), and just checked in my O2 Account & Billing, and it now says along the top in big red letters, Your move to Sky broadband has started, but i don't know how long its been there though, as ive never been into that bit since i signed up (2010), i only sign in to My O2 to check my e-mails