O2 customers were migrated to Sky for free. I thought their existing deal was guaranteed for a year?

In reply to a post by lelboy:

it's not reasonable to expect them to pay for the facility of being able to "join Sky"; there are far better deals out there..

I agree, but there was & is no fee for joining Sky Broadband Unlimited.

Hi Oliver, Perhaps that's so, but the issue is about "basic, free BB & a basic phone" not the "all singing and dancing BB and phone" offers. Pattie only wanted/needed something comparable to the o2 setup she had before.
Cheers, Les.

In reply to a post by lelboy:

Hi Oliver, Perhaps that's so, but the issue is about "basic, free BB & a basic phone" not the "all singing and dancing BB and phone" offers. Pattie only wanted/needed something comparable to the o2 setup she had before.

Sky Broadband Unlimited is comparable so that's what O2 customers are migrated to.

Sky Broadband Lite has a 2 GB cap and is free of charge for Sky TV customers. O2 never offered anything like that. If that's the option she wants, I can't see why the standard £60 fee shouldn't be applicable to her.

That's pretty much the point!
Pattie (I) was told - explicitly - that she would be treated as a new customer, by two different Sky staff members: only when I told them that they could keep all their products, did they acquiesce. People shouldn't have to go through this nonsense!

Ha ha,
I'm beginning to suspect, Oliver, that you and batboy might be the same person - such is your determination to see Sky as the "good guy"!

In the email content below, you will see what Pattie had been paying for - and that was phone and "not" unlimited BB. What's so hard to understand?
From what you are implying, Pattie should have to take Sky's "unlimited offer" - which she never had/needed with o2, just a modest DL (no one ever said she had "free" BB from o2, she was paying for what she DID have)

Given the negativity in the replies from you and batboy, I wonder why I ever bothered to post the situation on TBB!
Just as an aside, the average Sky user does not, I imaging, use TBB - it's just we folk that have an interest in such things.
Having said that, how would a layman have knowledge about the "background activities" of Sky?
Cheers, Les

----------------------------------------------------------------0000000000000000000000000----------------------------
Hello margaret

You can see your latest bill online now. We'll take the payment from your bank account on, or shortly after, 20/02/14.

Please check your bill summary and Direct Debit carefully.

Total bill: £18.18

Direct Debit due date: 20/02/14 (we'll take payment on or after this day)

You can view your bill here. Just sign in with your username and password. Don't worry if you've forgotten either of them, we can help.

It looks like someone simply made a mistake. Mistakes are allowed you know?

You answered my Qs with the answers for jamie

In reply to a post by lelboy:

Pattie was with o2, paying for the phone line and a 'cheap' amount (about £3) for the normal adsl BB.

So she was paying a cheap price for normal O2 unlimited BB. Sky would expect to transfer her to the same type of unlimited BB like everyone else, but that would be dearer than she was paying with O2. So you are arguing on comparable price, not comparable product, and requesting Sky Lite, which Sky would see as a change of product.

Not out of the LLU area, X.
Abbeywood exchange.
"it would seem to the agent" - that's the whole point of this thread content. I consider myself articulate, and both "dubious" Sky operatives should have understood clearly what was required - despite them trying to "force-feed" me the script they had in their hands.
As Pattie is already a Sky TV customer (for many years), then using your - what would seem - valid point, she should be entitled to free "lite". All she wanted - in the final analysis - was for her phone to be taken over by Sky, and the freely offered "lite" BB.
Nothing about needing more, despite the agents trying to flog her something.
But going back to my initial post: the first problem was that Sky, without any authority, tried to commit her to something she'd not asked for. You can see Schirmfoto copy of the original text from Sky, and the letter thanking her for joining them - and now in some sort of contract with them - should you wish.
The fact that a "concession" was made - upon threat of us both leaving Sky entirely - would seem to me an admission that, perhaps, the initial situation was flawed.
All this, without any input from Pattie. Ah, the wonders of all things Sky!
Cheers, Les.

In reply to a post by lelboy:

In the email content below, you will see what Pattie had been paying for - and that was phone and "not" unlimited BB.

No, can't see what she is paying for; only what she is paying.