Indeed they are but....
a) Incorrect text sent, corrected by me telephoning them, advising them of their error.
b) Follow up letter from Sky, despite me telling them that "nothing" must change until my sister and I speak to them on Saturday.
c) That having been given a point-by-point explanation of the situation to the final agent - Mohammed - he persistently failed to take on board that Pattie did NOT want anything extra, and repeatedly wittered on about "special half price deals, and unlimited BB and phone (he kept trying to flog Pattie "talk anytime", despite being told, at the very start of the conversation - what was wanted.
Are you an apologist for three consecutive Sky agents?

Why didn't you just stay with the migrated O2 package?

This is getting tedious.
The figure shown is £15+ for phone line, the other part for BB.
Would you like me to post a copy of her passport, last six month's bank statements and her birth certificate, so you can actually see that she's a real person?
Why are you trying to be awkward?
What might you - in your infinite wisdom - imagine the DD figure relates to?
You are aware, of course, that when you get an email advising you of a due DD payment, that they don't itemise the details?
Not sure that I'll bother replying to anyone any more, as all I seem to be generating is replies from trolls or wannabes.
Maybe that's not completely fair, but I truthfully can't understand all the weird responses, when you ALL have the precise details of my original post.
Yours in despair, Les.

In reference to www.sky.com/shop/welcome/migration/:

At least two months before we plan to move your services

We'll give you all the details and plenty of notice

We'll write to you well ahead of when we plan to transfer you over with all the details of your new Sky package, along with the new price you�ll pay if you move to Sky.

Here�s the approach we�ve taken:

� Move you to the nearest equivalent or better Sky package wherever possible
� Try to match or beat your current combined home broadband and phone (where applicable) monthly subscription price, where we can, including any monthly offers you get
� Transfer only the services that you subscribe to with O2/BE - you won't have to take Sky Talk if you only have home broadband from O2/BE
� Transfer your home phone number if you take or transfer to Sky Talk
� Keep your current payment date wherever possible - we won't ask you to sign a new minimum term contract, unless you'd like to move over to us right away
� And we won't ask you to sign a new minimum term either (unless you choose to take up one of our special offers and switch sooner)

If you are happy with all the information in the letter we send, you don't need to do a thing - just continue using and paying for your existing services as normal. If you want to talk through your options, or you're interested in other Sky packages, just give us a call on 08448 245 480.

Edited by deleted (Sun 09-Feb-14 16:24:38)

No, you have no way of knowing....
Clearly I'm someone who has little to do on a Sunday afternoon, other than post untruths or inaccuracies.
The offer of Schirmfoto screenshots applies, as does the emails from Sky, received yesterday, after the conversation with them, which clearly states when this new "contract" was applied - and that was YESTERDAY, and not some time prior - in error or not, by Sky.
First report out of many migrations?
Just so, but that only illustrates that persistent errors have been made in THIS case.
Another point, related to that comment, is that despite TBB being a lovely site, very few "ordinary" people would use it to complain about this sort of thing - as I suspect "ordinary" folk live their lives without needing to consult, or even be aware, of "our" forums.
- only people who are somehow involved/interested in things related to electronics/phone/BB and computing etc.

Because that "option" was not offered. The opening gambit, by Sky, was that Pattie would be a "new" customer/£50 etc. Don't ask me what goes on at Sky - I don't know.

From that link I posted it says "If you are happy with all the information in the letter we send, you don't need to do a thing - just continue using and paying for your existing services as normal."

I'm seriously wondering if you think I'm daft!
Do you not think I've taken on board all the bumpf leading up to this situation? Posting a glut of stuff from Sky - that I've already seen - does not get away from the actions by the staff members of Sky, that I've had the dubious pleasure of dealing with.
Did you not notice, in my first post, that the issue came about because Sky said my sister would be starting a new contract with them, and not, as has been alluded to on this thread - seamlessly migrated. Had there not been any erroneous contact from Sky, then I don't suppose my sister would have noticed anything untoward but, would you imagine her direct debit would still be claimed by Telefonica, instead of Sky?
How would she rearrange said DD, if not advised, in some way, by Sky?
Closing my input into this thread, as there seem to be agendas here that I don't understand. Suffice it to say that my sister now pays £15+ for phone and BB lite - without the £50/60 charge.
It has to beggar the question why such a charge was levied in the first place if, in my sister's case, they rescinded it.
Signing out now, as I can't be arsed anymore!

Were you happy with the offer that Sky made in the letter?

What do you not understand? She was paying o2 the money - not Sky, because she was NOT a sky customer for phone or BB until NOW! This debacle is the first contact she's had with Sky, regarding phone or BB!