In reply to a post by Oliver341:

But the only thing your Sister was really entitled to was Sky Broadband Unlimited

But do you think Sky is able to offer that at around £3 pm?

I think with the sister getting such a cheap unlimited product from O2 there are 2 elements pulling against each other:

• Product: Sky Unlimited BB is comparable with the O2 product, but
• Price: Sky Lite is more comparable with the price she was paying O2.

In reply to a post by XRaySpeX:

But do you think Sky is able to offer that at around £3 pm?

I think with the sister getting such a cheap unlimited product from O2 there are 2 elements pulling against each other:

• Product: Sky Unlimited BB is comparable with the O2 product, but
• Price: Sky Lite is more comparable with the price she was paying O2.

Of course "better" is subjective, but I would generally assume this relates to product specification rather than price.

Not sure what the cheapest O2 product cost, but I don't think Sky are matching retention discounts since in some cases this made the products half price or indeed completely free of charge, including the unlimited packages. I took the "monthly discount" in Sky's "promise" to mean the mobile discount.

From what i have read if o2/be customers where still in a 12mths min term at the time of migration Sky would continue to honour the price of the monthly fee for upto 12mths( or till end of existing contract term) after which the price would revert to the normal sky price,
They would have to do this otherwise it would be a price change to the detriment, and sky would have to allow those who didn't want to pay more the opportunity to leave/migrate without penalty
So it sounds like someone jumped the gun a little and ended up getting less than they may of done, if they had done nothing, as suggested, it does sound like the letter was sent out in error, the op should of been offered unlimited for the same price for 12mths or given the option to migrate, or choose a different product, (which would also mean entering into a 12mth min term contract)

Edited by tommy45 (Mon 10-Feb-14 03:01:35)

In reply to a post by tommy45:

They would have to do this otherwise it would be a price change to the detriment, and sky would have to allow those who didn't want to pay more the opportunity to leave/migrate without penalty

All migrants have the option to leave without penalty rather than move. In addition automatic migrants have no minimum term once moved over.

One thing is quite clear, is that the majority of the sky cs staff who answer the phones have no real clue about the deals offered to be/o2 customers, probably because sky has failed to enlighten them, or they are pretending not to be aware and are just stuck in sales = commission mode

Did your sister ever receive the letter that Batboy posted?

I certainly did and irrespective of any other bumf sent, that is what should have have happened and you would have been able to quote the letter to the sales person.

If she didn't receive the letter then there has been an almighty *&^% up and someone ought to be put up against the wall and shot.

Hello, 66,
That's the whole point - she heard nothing from them until:
a) The text, thanking her for her order
b) The letter confirming her order had been placed..
This, despite my having phoned them, saying do nothing until both my sister and I speak to you.

Ha ha, not sure if I'd want 'em up against the wall and shot but, it behoves them to deal properly with their shortcomings.
Won't ramble on ad infinitum, but they didn't follow the procedure that some Sky apologists on TBB say that they should have - and that Pattie "must be the only one let down"..
Not really Victor Meldrew's cousin, but Sky - in their failings - have no business causing a pensioner to jump through hoops, just to stay pretty much where she had previously been.
The fact that Sky capitulated says much i.e. that they c****d up, and had to put the situation right.
Some here on TBB seem to think that Pattie wanted something for nothing and she "ought" to pay the 50 quid: well I didn't, and the outcome clearly shows what persistence - when a company has screwed up - can do!
Thanks for your interest, 66.
Cheers, Les.

Just so Tommy,
We experienced Sky's "lack of enlightenment" four times - once by text, twice by phone and once by letter. Your comment about being sales driven is spot on: as I said earlier, the job I had making the last guy understand that my sister did "not" want half-price, unlimited BB, nor 24/7 phone calls - was unreal.
The situation worked out fine in the end, but it shouldn't have taken all the "leaping through hoops" that it did - despite some apologists for Sky, on TBB, seeming to take Sky's side!
Cheers, Les

The problem partly seems to stem from Sky trying to move the person to an equivalent product in terms of from one unlimited product to another.

Suspect some of the 'apologists' actually have dealt with Sky and in my own dealings, armed with some information and keeping things calm you can usually negotiate easily enough, and they are usually very good at ensuring you have heard key T&C

Must admit reading the posts on the issue I have been confused over the precise conversation. Probably not helped by what seems to be a letter probably lost in the post.

Well a read through the BE members forum, it would appear that sky have managed to cause confusion , they are reported to of been sending out a generic information booklet this booklet also mentions sky talk(their phone service) which apparently does imply that they are talking over the phone line too, until the customer gets to the 3rd page, where it informs them

If you currently only have broadband with O2/BE, please ignore any Sky Talk elements of this booklet"

which is fine, but then they go and add more problems m which again should be ignored because they won't increase the price of you tarrif for 12mths , if they do, you get your MAC & leave

However, there is a £5 a month charge included in the stated price for not taking Sky Talk"

If you have negotiated a different deal with sky,your sister maybe now locked in to a 12mths min term contract, and they may want the line (line rental & calls) as well so your sister would be fully llu, which can make things difficult if she wanted to switch supplier in the future

Edited by tommy45 (Wed 12-Feb-14 16:31:15)