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Hello Andrew, Thanks for the input.
Letter lost in the post? Perhaps, and I have no issue with that possibility.
However, as I said, four incidences of "less than joined up" communication is more than a pensioner should reasonably expect. It was sorted in the end, but it took far too long - and having to deal with a pushy guy, seemingly intent on signing my sister up to a product she didn't want despite a "calm, precise set of comments" made to him by me, was not acceptable.
The "o2" DD was cancelled (due to be paid on 20/02/14, and the "Sky" account commence on 25/02/14). My sister got an email saying she could have her services closed down immediately if she didn't make a card payment: this would have been for a "month in advance" despite the fact that for that month, she would now be with Sky! This was sent from SKY!
I phoned Sky, and they advised me that all o2 email traffic was actually being sent from the Sky address, as there were two "computer systems" that did not know each other!
He said ignore that email, the transition date is only a day or two further on, and ultimately o2 (Sky?) would send a pro rata bill for the few intervening days. This seemed logical to me, so I said that's fine.
My issue with the apologists is that o2/Sky should have dealt with an initial problem (missing letter?) the first time I spoke to them after the initial text - they didn't.
They then had the temerity to ask for £50-£60 - take your pick - which some TBB users think is fine: this only complicated an avoidable situation, leaving us where we were at the end.
I've been a quite happy Sky customer for 25 plus years, and have no axe to grind with them but, this merger/takeover has brought some avoidable situations/complications - if some TBB users are anything to go by - to the fore, and given that the average Sky/o2 user probably doesn't use or know of, TBB, then there is quite a possibility that many others - that the apologist are not aware of - that have been left to fight.
Generally pleasant people at Sky is my opinion - but this merger should have gone better.
Cheers, Les.
Sorry about the long ramble, but my initial post was merely meant to advise others that this was not a seamless transition for some: that some TBB users took up the cudgel is for their psyche, not mine.
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