Every one i know on sky has the old sagem router which will not work on fibre. Will see what happens when new router arrives if it doesnt work i will be ditching sky and getting a refund for the new router

A friend of mine had a similar problem

His internet wasn't working but the sync light on the router was flashing and sky charged him for a new router and that didn't work either.

It took Sky 2 months to track down the issue that they had switched his internet connection off for non payment as they took down wrong details for his Direct Debit when he switched banks.

The sky hub internet light does not even flash orange it does nothing like its not being requested to authenicate

Edited by deleted (Mon 24-Feb-14 22:56:53)

The sagem black N router works fine on fibre. I had it myself at the start. A new router on Sky takes a good 2 hours to authenticate though. So when you connect it will take 2 hoursish before it syncs properly. So just wait.

Ok so now for the interesting part came home from work today and my broadband connection is back up with the router that's supposedly broken.

Last night I called my cousin who works for sky developing and testing set to boxes and gave him my account details now when i connected to the internet it asked me to setup my skyshield parental control rubbish it looks like sky my have re provisioned my order and when I called them up it said my account had been having issues and my call was being prioritised the lady on the over end of the phone had no idea why it was suddenly working I have been told if its still working when the new router arrives to send it back and they will refund it and the amount for the loss of internet

Edited by deleted (Tue 25-Feb-14 19:15:15)

Ok so to add i have set the router back up to how i had it prior to sky getting me to reset it. It seems to be working fine and is showing its been conneced for 1 hour and 30 mins but every now and then websites will not load and if i try to ping them i get a message saying request timed out this happens for about 20 secounds and then carries on working so i believe the issue is at the exchange or the fibre cabinet

Just given the settings a try and yes they do work, using an Asus DSL-N55U

And the IP address seems to be marked as an O2 block by us

Edited by MrSaffron (Wed 26-Feb-14 17:06:04)

In reply to a post by MrSaffron:

Just given the settings a try and yes they do work

On FTTC?

Oops forget we have the choice of both these days.

No was just on ADSL2+

Update lost internet connection again around 1pm has not been back on since openreach modem is fine just sky hub wont authenicate. Got a free new black hub from my cousin stuck this on the line just got to leave it for a few hours if desnt work will ring sky and demand an engineer be sent to the exchange/cabinet