The phone line will not have been moved, but it is possible in moving the broadband wiring from the Be hardware to the Sky hardware (which are in two locked cages that open reach cannot access) that something went wrong.

Not all open reach engineers are qualified to do jumper work in the exchange, so they may report diagnosis and then open reach will check in the exchange, and if issue looks to be on the provider side push back to them

Thanks.. that makes sense.

I've got a feeling that Sky have some how mixed up my broadband only account, with my parents Sky TV account and changed something.

When moving from Be to Sky I was offered the broadband at £17.50. However my first bill notification looks to be £8.84 , which under Skys billing logic i.e. start off at a low price then for each other service you don't take they bump the price up. So it's like they think I'm using another service when I'm not.

There is currently a fault logged on the BT site that Sky added on for me. I don't have the account number so I can't see the update on it.

Hoping this is sorted for monday. I have no phone at all now. Not had a phone since they last tested the line for the constant bell ring.

Ok I managed to get in to the fault report, where they are trying to say the fault is in my property.. when openreach engineers have already tested the line from my connection and know the fault is in the exchange.

Its like the keystone cops!

I am wondering if it's the cable at the back of your master socket. I had this previously and it caused no line and broadband speed to half. Just one cable came loose at the back of the master socket. That said it does seem much more likely to be in the exchange. It's complicated with it being with so many different providers knowing who to speak to but hang in there...

Edited by ukhardy07 (Sat 05-Apr-14 22:49:17)

Thanks mate.

I ended up calling BT this morning and had to do the line check stuff. The woman on the phone actually said the line is dead at BT's end. So they will be sending an engineer out on wednesday to sort it out.

Though I'm at half my normal speed, Sky's DLM seems to have kicked in and my connection as stayed up since. So I guess I'll have to wait for wednesday.

It think the thing most likely to be wrong is the new Sky DSLAM ties you have been connected through. Since it all clearly went wrong when the migration happened, and that's all that changed.

As Mr.S said, not all Openreach staff are trained to work in exchanges, and lees still H4 trained to work on the ties between the MDF (main distribution frame) and the HDF (handover distribution frame). Sky will want the fault to be proved back to the HDF before agreeing to new ties being issued.

Could it also be that the engineers who visited were Kellys or Quinn, not actual BT. I've seen reports that these two subcontractors aren't allowed exchange access?

If this continues after wednesday, I wonder what the situation would be if I ordered fibre and took BT's phone package too. I'm assuming my phone line would have to be moved again and Internet.. so if it was just the transfer that caused these problems. I wonder if my phone would suddenly go back to normal during the process?

Anyways, I'm hoping fingers crossed all goes well on wednesday. The worst part so far is when the engineer confirmed the fault was at the exchange and they left to go and sort it. That's when the bad stuff happens.

By how things went down after the first engineers appeared at my house and at that point confirmed a BR fault (continuous bell ring) at the exchange, they said they would send it to the next level and Sky would sort it out the next day. Nothing happened the next day. But the morning after someone was doing a line test in the early hours, around 7am. Two tests. Since then the line as been dead. So from what that engineer said its likely Sky did the test and messed it up even more. The line as since been confirmed dead by BT when they attempted to do a line check (the first line check had worked when I just had the bell ring issue).

Also my first bill from Sky is nearly half the price is should have been. So it looks like they think I'm using more services than I actually am. It makes me wonder if they assumed I had the phone part with them, started to move the line then stopped. Since then problems.

I planned to have super fast net connection and currently I'm on half my speed! grr RIP Be

In reply to a post by bowdon:

Does anyone know if Sky have their own engineers?

Sky use Alcatel-Lucent to look after their network. That's who they were blaming on their help forums when there were delays upgrading the backhaul at my local exchange a while back.

Edited by simon194 (Tue 08-Apr-14 21:54:18)

Update:

BTO engineer came out. A well-mannered chap. He detected that the line was disconnected.

He put some device on the line that would beep and tell him how long the line was to the break. He kept it on while he went to go find it. Apparently its in a cabinet, well just down the line, further than he can go. He said there is some kind of crack in the line that means its earthing out. He's wrote the report up and identified it, so he said all the local guys have to do here is actually carry the job out. It's a simple job.

He said it'll either be done today or definately tomorrow. So, I'll update if anything further happens. It just seems odd that the migration at the exchange happened that it caused all these problems. Oh well.