Ok, so BTO have isolated the problem. They restored the dial tone, and have said the fault appears to be with Sky's equipment in the exchange. So they have wrote a report to request Sky send a replacement then they can fit it.

The 2 BTO engineers were great today. They both worked hard on isolating the problem. One even isolated a second problem at a cabinet somewhere along the line, and past the reports to the local BTO guys in the exchange.

In this case its Sky that's messed up. I think they have messed up a lot by the special forum on Sky's Help Forums, and by the looks of it, I'm not the only one in this situation. There is talk of approaching Ofcom.

Minor Update: The line and broadband seem very unstable.

BTO engineer called again and Sky have released the spares in the exchanged and allowed him to replace the bad part.. so far its ok again.. Fingers crossed!

Edited by bowdon (Wed 09-Apr-14 13:41:45)

Probably coincidental but a friend of mine recently went from Sky ADSL to Sky Fibre and lost his voice service on day of activation for 3 days, apparently a bad connection at the cabinet.

Yea, thats what happened to me. On the day of the migration the phone started acting odd by continuous ringing and knocking me offline.

Had an BTO engineer came out, isolated the issue and they said it seemed to be Sky's equipment. This engineer didn't report it to Sky, and after a few tests the phone line ended up dead and half the net speed.

Phoned Sky then BT (because they have my line rental), and arranged for this visit. The fault reporter initially was still saying it was in my property, even though it wasn't. Anyways the engineer who turned up today seemed to make a write up about an earthed line just outside of his reach. But he had identified it and added all the details to it, for the local BTO people to just do the job. Then local BTO people got the line back up, speed went back up.. but they called to check if it was ok and back to the long continuous ring. So he went back in to the exchange and said he found the problem on Sky's equipment. But he would need to request permission from Sky to replace it. 10 minutes later he called back saying they had given him permission and he had now changed it. So now all is working good.

So it WAS Sky's equipment that started all this. I think the cabinet line was kinda a side issue. My speed as improved since this as been done. The exchange part with the continuous phone ring started during the Sky migration.

I wonder if Sky need to run some kind of checks of their equipment. It's only going to be them that get a bad reputation if they don't do something.

Well it seems it was too good to be true. Lost phone and net access from monday afternoon. Lodged a fault with bt. They traced it to the exchange. They give me thursday 5pm till its fixed. I cant help but think this is another issue with this sky setup. Ive NEVER had no phone service or breaks in internet to this extent before.

Im hoping it gets fixed tomorrow. If not can i still go ahead and order bt fibre and get bt to sort it during that process?

I know this will not help you specifically, but, I have been with SKY for a number of years and have not had any problems at all, that I can remember. Been on their ADSLx and also currently on the FTTC service.

It does look like there is something wrong with your specific service (port/line connected too) and hope this is fixed soon.

Still off the phone/net. It was supposed to be fixed today. I called bt and they are now saying it wont be fixed until 22nd becauss of easter!?

Im looking at net alternatives. Looking a mifi / dongles.

I came back online on the day they said. But they wanted to send an engineer out today.

He arrived. He solved most of my problems. He ended up putting me on to a new cable line.

Only problem he couldnt fix was the bell ringer. He said the part in the exchange that rings the bell is on the isp's equipment, even if you don't have your phone line with the isp. This also backs up another engineer I had spoken to previously who said the same and managed to replace the faulty part, only for that to go down too.

Going to start the ball rolling with ordering BT Fibre tomorrow. What a balls up Sky have done.

Sky is the only isp that ive found more people dont like the service than like it.

In reply to a post by bowdon:

Sky is the only isp that ive found more people dont like the service than like it.

Sky had around 5 million mostly satisfied customers before they swallowed O2/BE and the complaints started. Sky will have around 5 million mostly satisfied customers afterwards, too.

I've seen one or two complaints about BT Infinity tbh.

You do realise that BT Openreach carry out the work for Sky so it could well be that they have done a shoddy job to start with so even if you had moved to another ISP and the same engineer from BT Openreach did the migration you could have still had all of these issues?