In reply to a post by davidjfirman:

Thanks for the link, however Avast AV went apoplectic with all manner of virus warnings when I tried to d/l the .zip file so I think I might pass on it for now.

It's was a false-positive issue with AVAST in version 8.9.

I thought v 9.0 had cured it as shown here:

https://www.virustotal.com/en/file/ffa7bf1e6491d0c29...

Sure you have the most-recent definitions for Avast?

Sure you have the most-recent definitions for Avast?


Yes, double checked it to make sure. Not to worry, I'd rather get my money's worth out of Sky's "unlimited" service - when it's up that is!

In reply to a post by davidjfirman:

Thanks for the confirmation Mr S. Sky have booked a broadband engineer to visit on Wednesday.

Engineer came, found (and corrected) a wiring fault in the local cabinet - apparently a lot of the copper connections were waterlogged - and said that all will be well.

10 minutes later, disconnected. B0ll0cks! It just HAS to be an exchange issue.

"Hello Sky, about this supposed Broadband "service" you supply me with......"

Three / four weeks further down the line and the third engineer has just left. since my last post, Sky have:
1. uplifted my BB circuit onto a new rack in the exchange (made no difference),
2. played around with profiles (made no difference)
3. listened to me berate them several times over the failings in their call handling procedures (don't know if it has made a difference but it made me feel better!)
So, Sky recommended changing the copper pair from the DSLAM to my master socket (e-circuit?). BTO engineer basically said "[censored]" but did run a load of tests and changed a few crimps.

So far, it's been up for an hour.........

Edited by MrSaffron (Wed 23-Apr-14 12:29:24)

Do not swear - you are lucky the post has remained.

Apologies - I consider myself suitably admonished. Thanks for keeping the post.

Further update - it's fallen over again, this time both up and downstream links.

Dear Sky..... Goodbye!

Post deleted by celad2001

did i miss something ?:----
"If I try and access the Sky hub (V2, black model) during times of 'outage', I can't - the hub is unavailable via 192.168.0.1 and pinging the hub results in 100% packet loss"
isnt everyone looking in the wrong place.???

Hi,

Your story is very similar to mine, and we're not alone. If you sign in to the Sky forum there is a section for ex Be/O2 users, and its filled with similar experiences.

I was on Be and got migrated on the 31st of March. I've only had 5 days of working broadband/phone since then. During that time the voice side of my BT line has had many issues. I've had no voice line at all for the last 6 days (I can't remember any time I've ever had no working voice phone line, and especially for 6 days!).

It was supposed to be fixed on the 17th (I had to call BT at this point as Sky had washed their hands of it), but around that time they called to say they would be re-arranging the date to the 22nd. After complaining about the downtime, as I'm a disabled person and need the phone line (and net access) to order my foods and stuff) the advisor talked to BT Openreach team and I was told its because it was easter!

It's been a disaster. I'm trying to get the fault cleared and then I'm going to order BT Fibre so I can disconnect from Sky's bad equipment.

These issues seem to be disproportionately affecting ex Be/O2 customers on the adsl2+ packages, from my observations. I'm not sure if there is something deeper in to that or not.

In reply to a post by celad2001:

did i miss something ?:----
"If I try and access the Sky hub (V2, black model) during times of 'outage', I can't - the hub is unavailable via 192.168.0.1 and pinging the hub results in 100% packet loss"
isnt everyone looking in the wrong place.???

You might have missed something - what were you looking for?

Alternatively we might be missing something, where should we be looking, if not at the hub?