Strange. I called yesterday morning for mine and was given it over the phone immediately. Guy put me on hold for 2 or 3 minutes until the 'system had refreshed' he called it and the MAC was being generated. Read me the MAC then asked me to repeat it back to him. Then asked if there was anything else he could help with and that was it. No sales pitch or pressure to try and make me stay which I was pleasantly surprised at. He said I'd get a confirmation email but that hasn't appeared as yet.

Still waiting here. Over three working days now. Clear sales pitch on my call right from the very start, could hardly get a word in. Not only wasting my time but costing me for the call. Cheeky b'stards. That attitude makes my skin crawl.

Be customer service on the odd occasions I had to ring them was as different again. Free, fast, listened, acted quickly and accurately. Biggest headache in all my years with them was when BT spent two days digging five holes before finding a line fault cause by tree roots, totally out of Be's hands.

I've still not had a confirmation email but I just this minute received a text informing me that a letter is on its way to me with confirmation of my MAC and that if I wished to reconsider leaving I could call them to discuss options.

It's a good test of download performance

Update - Letter with MAC arrived this morning. Off to BT FTTC I go!!!