Yes, BE customers certainly were, if they where still within in contract period they where told that if they sat back and did nothing that they would be migrated on to the sky platform , if they only had bb with BE then this would remain the same on sky as would the price or it may cost them less in some cases,(IE NO ANNEX M on sky)

basically all would remain the same, no increases in price, or changes to the existing min term contract ,if they where still in one, and if they where not happy once migrated they would still be free to leave without penalty ,

that's the blurb from sky reps within the closed BE user forum as i recall it I have some screen grabs that show some of these points, but the actual Q &A 's from the online forums question time with sky reps seems to be missing ,deleted by sky perhaps

Edited by tommy45 (Thu 15-May-14 23:27:35)

In reply to a post by tommy45:

So ex BE/O2 customers should either continue to be charged their old fee, (except where they had annex m or upto 12mbps) so the unlimited upto 24mbps price, or whatever sky's pre arranged advertised price was , having established this, there is no need to list the other non applicable services /supplements on the bill , that are the cause of this problem

I don't understand your obsession with how the bill looks.

Someone on O2 paying £12.50 (with the mobile discount) now pays £12.50 on Sky (or maybe slightly less). Whether there are "supplements" listed in the bill is neither here not there.

The net figure is all important. Nothing else matters.

no obsession, but it is the listing of these irrelivant products that has generated the complaints and what appears to be confusion,on the other hand there are also reports of some BE customers being offered a different prices for some reason
if they omitted them for those customers who only have bb, that would solve the issue would it not?, so why don't sky do this that is what i can't get my head around,it just seems stupidity on sky's part

Edited by tommy45 (Fri 16-May-14 03:08:12)

But by now everyone will be outside their minimum contract term and on a rolling contract.

Also anyone got the actual text that says a Be contract was a fixed price deal?
(NOTE BE contract, not the gentlemans agreement once Sky took over)

So long as Sky give people 30 days notice and option to leave they are able to do what they like with the price.

In short I doubt Sky really intended for people to be able to move to Sky and remain at the same Be price for the next 10 years.

Maybe retention offers should be made illegal?

They (sky) i believe promised Be customers at an early stage, that they would write to all customers who had not left, at least 1month prior to migrating them. this in many cases did not happen. resulting in a complete mess for some customers , that's how sky work unfortunately, they have previous for it too,
As for those customers who where outside of the min term, then they would of been on a rolling monthly contract,
Sky still should have given notice of a change in price prior to changing it, a good time for sky to have done that would of been before they got migrated, but in some cases this hasn't happened

Edited by tommy45 (Fri 16-May-14 13:05:11)

In reply to a post by tommy45:

no obsession, but it is the listing of these irrelivant products that has generated the complaints and what appears to be confusion

The confusion seems to be that people think they are being charged for services they are not receiving. That's just rubbish. If people are getting Sky Talk for £5 and Sky TV for £2.50 then I want a piece of that too.

They are actually being charged extra for not taking those extra services, which is the same as receiving a discount if extra services are taken, as I show in my example in the second post.

And I say again, their net price including the welcome discount is at or below their old O2/BE price.

Edited by Oliver341 (Fri 16-May-14 12:20:51)

In the cases I've seen that seems to be the case, i.e. its the wording that people seem to be moaning about rather than the end price.

Or were some expecting to get the Sky Broadband for £7.50 per month.

In reply to a post by MrSaffron:

Or were some expecting to get the Sky Broadband for £7.50 per month.

I guess they were, in which case that would be hugely unfair to other existing Sky customers who are paying £15 for the same service.

Sky have already pegged former O2 customers to their old O2 price including the mobile discount, and of course they don't need to own an O2 mobile to get this price anymore. They've also waived minimum term obligations which would usually come with a new contract, even though they have had to pay Openreach for the LLU migration.

Sky bashing gone mad here.

I have!

Current bill

Supplement for not having Sky Talk 19 May - 18 Jun £5.00
Sky Broadband Unlimited 19 May - 18 Jun £7.50
Welcome Discount Offers 19 May - 18 Jun -£7.50
Supplement for not having Sky TV 19 May - 18 Jun £2.50

Sky Broadband total: £7.50

Obviously that's just for the first year.