Nice.

I guess you were on O2 Basics, or one of early older products with a capped speed?

No, I was on the middle package (Home Broadband Premium IIRC)

At the time the Sky takeover was 1st announced I was out of contract but negotiated half price broadband (£6.50 p/m) with retentions and a month later I wangled 12 months free. I was just about to start paying O2 again when Sky finally took over my broadband.

Ah right. I didn't think Sky were discounting in respect to retention deals, just to the normal non-retention prices. In that case it's a very good deal.

I'm happy with it and happy with the broadband performance (my upload has dropped a fair bit though)

More importantly though I was kept informed as to what was happening and what the charges would be which appears not to be the case for a lot of people.

The only problem I have just now is I appear to have been conned into a 12 month contract, I'm still waiting on the migrations team getting back to me on that issue.

In reply to a post by IanBB:

The only problem I have just now is I appear to have been conned into a 12 month contract, I'm still waiting on the migrations team getting back to me on that issue.

Hopefully just a mis-understanding. Auto-migrations shouldn't be in a minimum term, but if a new Sky Hub is ordered by the migrant it may trigger it.

I think the confusion is coming from the word 'supplement', which means 'addition to'. Its abit like someone dangling a carrot in front of a donkey then taking it away. "Heres what you could have had" kinda thing.

It's a badly worded bill. They shouldnt have listed those products on the bill. Though I can see why they would. As an incentive for people to take out their other services.

In reply to a post by bowdon:

I think the confusion is coming from the word 'supplement', which means 'addition to'. Its abit like someone dangling a carrot in front of a donkey then taking it away. "Heres what you could have had" kinda thing.

I guess if Sky just say "Sky Broadband Unlimited: £15" on the bill then the customer would not know their broadband cost could drop if they took additional services. They are advertising potential discounts to an extent, but I don't find it bothers me, since the net cost of it all is agreeable to me.

In reply to a post by Oliver341:

Sky Broadband Unlimited: £15
Discount for having Sky Talk: £5
Discount for having Sky TV: £2.50

Sky Broadband Unlimited: £7.50
Supplement for not having Sky Talk: £5
Supplement for not having Sky TV: £2.50

Both the same cost to the end user

I don't see how you can claim that.

A discount is a subtraction to an invoice while a supplement is an addition to an invoice. So the 1st bill adds up to £7.50 while the 2nd to £15. Those examples are incomplete as they show no bottom-line Total.

Also I thought that the whole costing idea for those O2/Be'ers transferred auto to Sky was that they would pay no more for the 1st year and this would be achieved by a Welcome discount which is not shown in the 2nd but should be as 'Welcome Discount -£7.50'.

In reply to a post by Oliver341:

the customer would not know their broadband cost could drop if they took additional services. They are advertising potential discounts to an extent

These are invoices not advertising material. The 2 should not be confused.

In reply to a post by XRaySpeX:

I don't see how you can claim that.

A discount is a subtraction to an invoice while a supplement is an addition to an invoice. So the 1st bill adds up to £7.50 while the 2nd to £15. Those examples are incomplete as they show no bottom-line Total.

You would have to apply your own scenarios to both examples and see what the net figure comes out as. E.g. take an example for someone who takes Sky Broadband and also has Sky TV. In both billing methods it comes out as £12.50 (excluding the cost of the actual Sky TV package, of course).

In one method you start at £7.50 and add £5, and in the other you start at £15 and deduct £2.50. End result: £12.50 in both methods.

In reply to a post by XRaySpeX:

Also I thought that the whole costing idea for those O2/Be'ers transferred auto to Sky was that they would pay no more for the 1st year and this would be achieved by a Welcome discount which is not shown in the 2nd but should be as 'Welcome Discount -£7.50'.

They do. You can apply a welcome discount to both billing methods, the net figure still comes out the same.