In reply to a post by XRaySpeX:

In reply to a post by Oliver341:

the customer would not know their broadband cost could drop if they took additional services. They are advertising potential discounts to an extent

These are invoices not advertising material. The 2 should not be confused.

I'll change the word "advertising" to "advising", then. I doubt it would fall under the ASA's remit.

In reply to a post by Oliver341:

take an example for someone who takes Sky Broadband and also has Sky TV. In both billing methods it comes out as £12.50

That's nonsense! We are talking about individuals' bills here as was Watchdog. You are effectively saying 'Here's your bill for the month, you work out how much you owe us from what extras you do or do not have', which is hardly a businesslike invoice.

We and Watchdog were discussing bills presented to ex-O2/BE'ers who were promised to be billed no more than before by application of a Welcome discount to their bills.

Have a look at my post in this thread here

http://forums.thinkbroadband.com/sky/t/4329426-re-wa...

That is my bill for this month copied and pasted from My Sky.

In reply to a post by XRaySpeX:

That's nonsense! We are talking about individuals' bills here as was Watchdog. You are effectively saying 'Here's your bill for the month, you work out how much you owe us from what extras you do or do not have', which is hardly a businesslike invoice.

No I'm not. I'm just saying that in the second post I gave two different pricing structures which end up and the same net cost, depending on which services are, or are not, taken.

In reply to a post by XRaySpeX:

We and Watchdog were discussing bills presented to ex-O2/BE'ers who were promised to be billed no more than before by application of a Welcome discount to their bills.

And after the application of the Welcome discount the net cost they pay Sky is the same or less than what they paid O2/BE, which is what Sky committed to doing (but didn't have to).

Edited by Oliver341 (Fri 16-May-14 20:21:29)

That is how it is worded on the letter I received in December.

Sky Broadband Unlimited £15.00
Welcome Discount £7.50 for the first 12 months
Your New Monthly Price £7.50

In the small print it mentions the £5 & £2.50 supplements for not having Sky Talk/Sky TV.

Exactly, your actual bill spells out what you are paying for incl. the Welcome discount that exactly offsets the supplements raised for the extras you don't have.

Unlike the incomplete, unclear, guess-what-you are-paying bills tabled in this thread .

In reply to a post by IanBB:

That is how it is worded on the letter I received in December.

Sky Broadband Unlimited £15.00
Welcome Discount £7.50 for the first 12 months
Your New Monthly Price £7.50

In the small print it mentions the £5 & £2.50 supplements for not having Sky Talk/Sky TV.

Thanks, that's interesting.

Watchdog didn't mention the letters, and it appears the letters were right anyway. The £15 is just broken down more on the actual bill (£7.50 + £5 + £2.50) and as you say it's also broken down in the small print. The net price on the letter is also correct.

That's how I had expected and hoped it would be specified to you.

Some of us (and quite a few it appears) did not receive the small print - this is the main issue for me