- Billing and the supplements for not having Sky TV or Sky Talk

- each time you phone Sky to complain about their poor service it costs the caller 9p per minute to be put on hold for long periods of time with no positive end result!

- Poor speeds compared to O2 / BE

- Being sent a Sky Hub to fix poor speeds and then finding yourself locked into a 12 month contract

There is a contact email address, but I stop short of posting it here as it's a named person at the BBC and the email address isn't public

I won't be joining in as I cannot see any benefit in doing so

In reply to a post by nredwood:

- Billing and the supplements for not having Sky TV or Sky Talk

Not an issue as the bill is the same

- each time you phone Sky to complain about their poor service it costs the caller 9p per minute to be put on hold for long periods of time with no positive end result!

It costs because you don't have a Sky phoneline

- Poor speeds compared to O2 / BE

That was BE's USP

- Being sent a Sky Hub to fix poor speeds and then finding yourself locked into a 12 month contract

Buy your own router

In reply to a post by BatBoy:

Not an issue as the bill is the same

Do you mean it's the same as it was with O2/BE? How do we know that?

In reply to a post by nredwood:

They didn't broadcast the whole complaint as the persons mentioned are posting on the Sky Pro forums

So Watchdog were in possession of the whole complaint, but only broadcast the part of the complaint that had no substance? Total fail on Watchdog's behalf, then.

There's not much in the remainder of the complaint TBH.

In reply to a post by BatBoy:

There's not much in the remainder of the complaint TBH.

Perhaps Watchdog thought the same, and decided what they did broadcast was the strongest complaint of all that were received which, as it turns out, is not very strong at all.

In reply to a post by XRaySpeX:

In reply to a post by BatBoy:

Not an issue as the bill is the same

Do you mean it's the same as it was with O2/BE? How do we know that?

We haven't seen one bill from a Sky migrant where their new net price on Sky is higher than their previous standard price, excluding retention deals or limited time special offers. I have to assume that Watchdog didn't, either.

Edited by Oliver341 (Sat 17-May-14 23:49:58)

Assumptions! Somebody's raised a complaint to WD about the billing. There must be more substance to it other than semantics for WD to take it up.

Not everyone is as pedantic as here !

In reply to a post by XRaySpeX:

Assumptions! Somebody's raised a complaint to WD about the billing. There must be more substance to it other than semantics for WD to take it up.

Well if Watchdog were in possession of a complaint that had substance, it's a shame they didn't broadcast it.

In reply to a post by XRaySpeX:

Assumptions! Somebody's raised a complaint to WD about the billing. There must be more substance to it other than semantics for WD to take it up.

Can you post a link to this, or are you just making an assumption?