As the livechat people are speaking on behalf of the company their comments are significant and any purchase made due to their advise if it is wrong and contradicts actual contract wording would mean they are liable for misspelling investigations.

In reply to a post by MrSaffron:

misspelling investigations.

Or even misspelling 'misselling' investigations

Sorry to reopen old wounds but....I had a livechat about termination earlier in the month with an O2 bot.In answer to the question "is this the final payment, so I won't be charged any more direct debits" he replied yes this is the final payment and yes you won't be charged any more direct debits.
You all know what happens next...another direct debit, and an apology from another bot that bot #1 had "made a mistake" and bot#2 would give him feedback..but no question of sticking to the agreement with bot #1 and refunding the extra direct debit.
In spite of Andrew's advice that botchats are legally binding there's not a lot we can do when their botchat is "a mistake".
I'll be visiting a local shop soon, and make a fuss, but doubt I'll get anywhere other than apologies for the "mistake"
Sorry this is in relation to an O2 phone discussion (and it's in the sky forum..double apologies!) but these botchats are certainly not to be trusted at all, and lelboys suggestion of cancelling direct debits on termination is a good one, (unless you are expecting refunds!)

If it is a direct debit and you have been informed that there was to be no more charges you can make use of the direct debit guarantee.

The bot chats are just as legally binding as any other advice support/billing people given.

Cheers Andrew, I'll give it a go!

Wow, just had a very pleasant botchat with my bank and they have cancelled the d/d and are going to refund the money. Didn't realise this d/d guarantee was so useful.Will see what O2 do now though!!

I would keep an eye on your account for a while. It is surprisingly easy for a company to start a new DD using previous bank details given.

As for the subject of sky billing, you almost need a degree in mathematics to understand my bills for the last two months.

Billing Period Charges
Sky Fibre Unlimited 02 Jun - 01 Jul £20.00
Credit for Cancellation of Supplement for not having Sky Talk 02 May - 01 Jun - £5.00
Credit for Cancellation of Supplement for not having Sky TV 02 May - 01 Jun - £2.50
Credit for Cancellation of Sky Broadband Unlimited Pro 02 May - 01 Jun - £2.50
Sky Fibre Unlimited 02 May - 01 Jun £20.00
Credit for Cancellation of Sky Broadband Unlimited Pro 30 Apr - 01 May - £0.17
Sky Fibre Unlimited 30 Apr - 01 May £1.33
Credit for Cancellation of Supplement for not having Sky TV 13 Apr - 01 May - £1.59
Credit for Cancellation of Supplement for not having Sky Talk 13 Apr - 01 May - £3.16
Yours at no extra cost
Sky Broadband total: £26.41
Sky Talk £0.00

You've added Sky Talk Line Rental
You have three charges for Sky Talk Line Rental.
This is because your previous payment had already been taken when you added Sky Talk Line Rental.
We therefore had to add your first partial month's charge and first full month's charge to this bill, as well as your ongoing monthly charge billed one month in advance.

Billing Period Charges
Sky Talk Line Rental 02 Jun - 01 Jul £15.40
Sky Talk Line Rental 02 May - 01 Jun £15.40
Sky Talk Line Rental 30 Apr - 01 May £1.03
Line Rental Discounted 02 Jun - 01 Jul - £15.40
Line Rental Discounted 02 May - 01 Jun - £15.40
Line Rental Discounted 30 Apr - 01 May - £1.03
Yours at no extra cost
Sky Talk total: £0.00
Call charge alerts
Additional Charges £0.50
Payment due on 02 Jun

Cheers,and I bet O2 will chase me for the cancelled d/d and I'll wish I'd never got involved! It really amazed me how easy it was to invoke the d/d guarantee...Thanks Andrew, a useful bit of advice as always.