In reply to a post by Oliver341:

In reply to a post by PhilP:

I'm thinking about removing my bt line altogether. This is due to constant fault (noise) on the line and the line payer unwilling to sort it as they think it may be water damage and unwilling incase bt charge the £129.99 engineer charge. This has caused the upstream to drop dramatically and downstream by about a third.

Constant line noise is the "best" kind of fault, no Openreach engineer will raise a charge if they hear that on their visit.

In reply to a post by PhilP:

I was moved automatically from Be to sky and received this welcome discount. Normal sky billing thinks this has bounded me into a 12 month contract. Even though the policy http://www.sky.com/shop/your-move-to-sky/legal-stuff... states:

My Sky bill makes no mention of contract end dates. Does yours state a contract end date? Or do you mean Sky billing customer services? If the latter then it's most likely an operator who is mistaken. No auto-migrants are under a fixed length contract, but if a £69 router is requested then I think they will instate a contract to offset the router cost.

I know its the best kind of fault to have. Its constant static and occasionally you can hear an 'alarm' sound. No alarms in property. Simple filter phone/broadband setup even in the test socket. However, the bt operator has scared them mentioned that if the fault is inside the property they might be liable for the charge. I have virgin media cable. My bt phone line/sky broadband is a back up.

No router given (still have the be one). First bill just says its the first bill and welcome to sky (retrieved the online version don't have the paper one to hand)

2 operators (one chat, one on the phone). The one on the phone, thinks its a mistake at their end as I moved when they moved me but only a special team can tell me that so I must ring back mon-fri.

I have stated to the sky operator, if the welcome discount is a way to put people on a contract its a very sly way in doing it.

Edited by deleted (Sun 08-Jun-14 10:04:00)

In reply to a post by PhilP:

I have stated to the sky operator, if the welcome discount is a way to put people on a contract its a very sly way in doing it.

The O2/BE welcome discount definitely isn't dependant on a 12 month contract, but the discount does expire after one year as far as I know.

My sister was on BE and got moved to sky, she is having a terrible time getting a mac code from them.

She rings up, 24 hrs to generate a code they say, and to ring back to get the code, few days later she rings back, and she gets cut off the very moment they were giving her the code, twice!!

Seems very dodgy if you ask me.