Interesting to know they will now make these small changes. Did you have to push hard for this?

I didn't have to push in order to get them to be helpful, but I did have to push against their conviction regarding the maximum speed my line will stably support. Also, they messed things up at the first attempt, leaving me with a much lower speed, so I had to ask them to try again. I would add that this outcome was arrived at by using the live chat facility; I couldn't get much sense out of the people on the telephone helpline.