In reply to a post by Nighty1973:

By which point you've had Virgin installed and no longer need any of Sky's services.

Not if you can't get cable.

In reply to a post by Nighty1973:

Whilst I agree that Sky have got wise(r) to this kind of practice, it's a risky game to play whichever side you are on. Brinksmanship at it's finest.

No risk attached at all on the part of the customer. Even if you want to retain Sky TV, as a customer you can't lose by cancelling because you have the 30 day cancellation period to change your mind. The reality is that Sky will "blink" first and offer a deal for people to stay (I got an immediate £50 credit, and 35% off my TV package for 12 months, plus no tie in to a contract, so I can cancel any time even though I got a deal).

I was being slightly light-hearted in what I said, hence the smiley. I could just have easily have said Talk Talk or BT TV or whatever.

As for Sky blinking first, that's fine if they actually get hold of the account holder, as I highlighted above. They utterly failed to get hold of me (by virtue of being unable to do what they needed to, and said they would, do) and after a week of failing they just gave up, so I have no idea if what they were going to offer me would have been worthwhile staying for or not.

As a result, they now have one less customer.

Win win, for me as well, I'm £9.00 better off by moving from Sky and moving from ADSL to FFTC, April I'll tackle the TV package. Sounds like I'm getting wise to sky.

In reply to a post by Nighty1973:

I was being slightly light-hearted in what I said, hence the smiley. I could just have easily have said Talk Talk or BT TV or whatever.

I would be in trouble if I moved from Sky to any of those you mention. My wife can't get a few programmes she watches with anyone else except Sky for TV, because BT TV etc. don't have the channels those programmes broadcast on.

In reply to a post by Nighty1973:

As for Sky blinking first, that's fine if they actually get hold of the account holder, as I highlighted above.

Very true. I have heard though that Sky are even emailing people who cancel with a deal, or putting the deal on their "My Sky" account on the net. Did you not get any email(s) from Sky, or an offer through your My Sky account online?

I think these deals Sky offer to retain customers, after they have cancelled, aren't even being handled by their usual retentions department, but a separate section.

In reply to a post by Nighty1973:

IThey utterly failed to get hold of me (by virtue of being unable to do what they needed to, and said they would, do) and after a week of failing they just gave up, so I have no idea if what they were going to offer me would have been worthwhile staying for or not.

Probably a similar deal to what I took that worked out for us (including the immediate £50 credit to my account) on the Entertainment package as an average of £14.03 a month, instead of £28.00 a month.

I may consider moving my fibre connection and 'phone to someone else other than Sky though, as the deal I got on those from Sky has run out (defo not Talk Talk though, even if they paid me).

Just had a very pleasant chat with Sky retentions and after a bit of negotiation we agreed that the cost would be £16.40 a month for BB and line rental (1 year contract), which is a satisfactory deal I reckon.Not quite as good as the £12.50 a month I got as a transferee from O2 ( this included anytime calls, the new tariff doesn't..it's an extra £5 a month) but hey, the Sky service is solid enough and we don't have to go through all the hassle of changing to a new provider who may be rubbish.

Fireants, I got the same offer from Lisa, and yes she was really (surprisingly) very pleasant, possibly the same lady as yours? I wanted to check one more company though.

I phone back later and Lindsey was the new agent. She said that Lisa had misread it, and that the offer is not available due to Lisa mis-reading the pricing and the real lowest price is actually £23.99

Also she told me in no uncertain terms that there was no need to contact them to move, and I should just contact my new supplier.

Hopefully you new deal has gone trough.

Sorry to hear that Crispy.
The deal was done on the spot...I said i'd call the operator back after I'd thought about it, but he said that it was a one time offer-take it or leave. Good sales tactic, but on the other hand not a bad deal either.Obviously you've got to do some research before you call Sky! It seemed to be significant that I am an ex-O2 customer.

just got a excellent deal of sky The Complete Bundle £33 a month for 12 months sky 50% off

Edited by deleted (Sat 13-Dec-14 23:17:41)

My Sky subscription ended yesterday and when I logged in to My Sky today to check all was cleared, it's offering me the same deal (any bundle half price for 12 months) or a free Samsung 7" Tab 4 tablet.

nice one did you accept the offer