Would happen every few months for me, but that is so infrequent that still more reliable than wireless etc.

Replaced mine with CAT5e in the end.

Ok guys,this is annoying the hell out of me,,i've been checking the stats and there is nothing in them when it freezes out

it did it for about 8 mins tonight again,internet went off on laptop,,checked ,y tablet and phone and was getting nothing

I logged into router whilst it was happening at about 19:28,,the last logs was from about 4pm.

here are the stats (changed ip)

Feb 10 23:33:30 syslog: eth3 (switch port: 2) Link UP 100 mbps full duplex
Feb 11 00:05:52 syslog: eth1 (switch port: 0) Link DOWN.
Feb 11 00:05:59 syslog: eth0 (switch port: 3) Link DOWN.
Feb 11 01:21:47 syslog: eth3 (switch port: 2) Link DOWN.
Feb 11 01:21:48 syslog: eth3 (switch port: 2) Link UP 100 mbps full duplex
Feb 11 15:14:58 syslog: eth0 (switch port: 3) Link UP 100 mbps full duplex
Feb 11 15:19:36 syslog: eth1 (switch port: 0) Link UP 100 mbps full duplex
Feb 11 16:30:47 syslog: eth1 (switch port: 0) Link DOWN.
Feb 11 19:27:45 syslog: Administrator login successful from IP: 192.xxxxxxxx


and here is the connection details


Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time
WAN PPPoA 35736795 59927177 0 5766 4564 306:34:48
LAN Up 22210821 20636360 0 1267 51 306:36:10
WLAN Up 47791608 36394112 0 408003 23089 139:41:16

This is the second router now.

Have you changed the cable?

In reply to a post by BatBoy:

Have you changed the cable?

When I got the new router I changed to the new cables from the box.

Power cable, and is it RJ11 cable. Modem lead. Surely cannot be this new router freezing out.

Basically nothing is reachable to the internet through the router weather is wireless or wired.

I don't know if this is related or not, but I've been having a similar problem for some time now. It's not regular, I doubt it even happens once a week. Buuuut...

every now and again my sky fibre seems to stall. It's all connected, lan is all working, but the internet can't be reached. neither dns requests nor direct pings get anywhere. I've got the older openreach modem + sky hub router setup (white hub). All lights are as expected except the smiley 'internet' face on the sky hub goes off.

I thought this time to check the logs after reading your comment, and I have this as the last entry on my list. I *just* had the issue happen to me btw.

"Feb 12 00:35:19 syslog: No lease renewal received"

Is this a Sky - side problem?

Edited by deleted (Thu 12-Feb-15 00:56:10)

It's the same problem down to the smiley internet on mine stays white. (Black sky router) although my hub has just completely rebooted itself,power light all went out, that's a first time that's happened.

I may connect back to my old be* router see if it happens on that.,or buy another 3rd party.

Is a frustrating issue, sky have no idea.

Someone on the sky forum said the sky routers freeze out.

That sounds like a sky issue and router should re-try to get the Ip address

Ok just rang sky back regarding the problem again.

They have said it is my speed 11mb is to slow and I need to upgrade to fibre broadband to solve it.,,everytime I call I am told this is a great speed.

I have 2 tablets,1 laptop and 2 mobile phones on wifi & now tv box,,and the xbox and smart tv wired.

They said they are all only getting just over 1mb each and it cannot cope with the speed.

I told her 1 tablet and phone is only here 3 days a week,and it still does it when they are not here.

also my tablet and phone are set to sleep wi-fi when the screen goes off,,the xbox is only switched on as and when it is needed.and the smart tv is never used its just plugged inso its unplugged now.

very frustrating situation,I tried to explain they it is not grinding to a halt but just going of completely like it is disconnecting.nothing is reachable even if it turn of all devices nothing can still reach the internet.

She spoke to level 2 regarding authentication and said it would not happen.


I have to use just the nowTV and my laptop on the router,using just 1 tablet at a time and 1 phone at a time,and when finished I ave to switch all wifi of so the internet can cope.

if it still happens they will send an engineer out,which I don't think I need.

Any other suggestions?

**EDIT**

Rang back to get a price to cancel the service (£43) and the girl said she would be me through to a higher tier,,had a good chat with them,but they still don't really know what is going on.

I asked them about authentication and she said she is not sure.we checked my sky hub together,,I could see that in connection type it says PPPoA..I asked If this should say MER,,maybe I am seeing things but i'm sure it said MER..

Anyway she didn't know what MER is (neither do I though lol) so she asked the her words THE geeks,,they said they have never heard of this MER and told her to google it,,and told her it is correct saying PPPoA in the hub.

So its not that..

Sorry for the huge type up,it's just really frustrating it freezing out.

So the final test buy sky is they have asked me to plug me old Be* router back in and try for 5 days,as I never had this whilst I was using that.Fingers crossed!!!

Edited by deleted (Mon 16-Feb-15 17:27:54)

In reply to a post by craggs:

They have said it is my speed 11mb is to slow and I need to upgrade to fibre broadband to solve it

Rubbish! What a cheek!

It's their job to solve technical issues, not try to sell you something you don't need.

I couldn't really believe that's what they did, the girl is even ringing me back from cancellations tomorrow to see if I want the deal on a new 18 months contract.

It's not a line issue, its something like the authentication issue already suggested,I think now as I've read into it more. It seems plausible to me.

Plugged my 582n router so will see how it goes, may never get solved. Maybe I just bite the bullet and move out, pay sky the £40+ to terminate the contract 8 months early. Should of listened to my inner voice telling me to not sign with sky & go with plusnet.