Received the new Sky Q compatible router Friday & installed last night. Main interface looks almost exactly the same to the original SKY FTTC box, with the same menu options. Now only need 1 box to get FTTC as it has the inbuilt VDSL model (I had one of the first FTTC sky routers+BT modem). Connected the router to the house power line "network" and have not noticed any difference to service around the house. The Wifi looks to be a little weaker upstairs.

Did get a first "how to connect up the router page" on most devices as they connected to the internet for the first time.

I also had to manually press <connect> to start up the FTTC WAN line, which could be why I got the hot to connect message above. Will restart the modem later today once its been running for about 24hrs, to make sure it auto connect on reboot.

VDSL modem speed is 9995/39998. The old BT modem connected at 9997/39998, so no real change there.

I had a spare hour today and went to my Sky.com homepage to take a look at the forum posts of users that have Sky Q Installed and what i read did not exactly fill me with confidence.

I would say at least 50% if not more of the posts have negativity surrounding the system,disappointments like not been able to view programs more than 2 hours in advance,mini boxes not working and dropping out because of poor wireless signals and range,Sky Q engineers having to revisit premises to put wi/fi boosters for the mini boxes,people complaining about poor picture quality and delays from main silver box and the mini boxes up to 3 seconds giving that echo around the house.

The Sky Hd menu has disappeared and its now harder apparently to find tv programs as it gives you top pick suggestions,some people even saying that Sky are been paid for promoting programs now in there listings.

Im seriously concerned and i feel i may cancel and stick with HD until they redesign there planner and home screen and iron out the faults that are obviously apparent.

I could go on and on about the negativity that i have read but i would be here for hours,i will say i also read a number of people that were completely happy and loved there new system,but 50/50 is disappointing to me and my original concerns about wifi and streaming to these mini boxes seems to have been confirmed.

I recommend any Sky HD user thinking of upgrading to Sky Q read the forums on the Sky site regarding Sky Q and the problems users are experiencing with the system and those that are happy.

It may or may not help you make up your mind ?

My Install is scheduled for Friday 11th March by the way.

Edited by time2die (Sat 05-Mar-16 19:48:31)

In reply to a post by time2die:

I recommend any Sky HD user thinking of upgrading to Sky Q read the forums on the Sky site regarding Sky Q and the problems users are experiencing with the system and those that are happy.

It may or may not help you make up your mind ?

My Install is scheduled for Friday 11th March by the way.

So you are saying people should visit the Sky forums to research the product before they buy it?
Sage advice.

Believe it or not mate not everybody that uses Sky even bother looking at there Sky Homepage until they have actual issues.

And since the information from current users with Sky Q is very thin on the ground because its only the last few days really that installs have started and reviews of the product by customers have become more obtainable.

I have been reading about Sky Q for months,but those are reports from journalists and newspapers and magazines that have had early access to the product,i much prefer to listen to actual customers with the product.

Do you really think in reality that everybody with a certain product reads reviews and visits the website,of course lots do but there are many others that buy a product through word of mouth or because they had the product before it and think the new one is obviously going to be a better upgrade.

Edited by time2die (Sat 05-Mar-16 19:56:31)

It looks like you researched it after you bought it?

No i read more user reviews after i ordered it and its not to late to stick with Sky HD for now is it,when i ordered the equipment there was not one customer with it so i personally went from the Sky Q adverts and the usual Journalism.

Will you be adding your review to the sky forum?

Well there won't be a review if i don't get the equipment and stick with Sky HD,Im more than happy to add my initial thoughts if i do indeed take the risk.

The old advice of for streaming in a home that an Ethernet cable linking source and playout device is best have not changed.

Sky Q means Sky is intermittently more involved in peoples home set-up and given the premium pricing many will expect it to work without the fiddling that they might accept with devices like Chromecast and FireTV

I really couldn't live with the setup costs. If those are removed, I may consider it.