yes, you have hit the nail on the head there. It is going to take a while to settle in the service inside everyone's home. Thankfully I know my way around the home network aspects, so will check both the power line and wireless performance once the service is installed, later this week.

As I mentioned previously, I have been getting hints from the other 1/2 about why can we not get sky channels in other rooms. Using SKYQ as a means to an end to get that.

Bear in mind. most people don't bother to post to say good things about a product, only when something doesn't work, so just counting complaints on there isn't exactly representative of their entire user base.

Most of those complaining about coverage issues and hardware faults seem to have had their problems fixed pretty quickly. In general, they're still very positive about the product.

I've had it since Tuesday.

Its brilliant, boxes are super quick and it just works. Would find it very hard to go back and I'm sure it will only improve.

So in adding & then configuring the SKYQ FTTC router the broadband parental controls reset to zero. Looks like the controls are associated with the Router and not the SKY account.

Is that what others have seen?

Use VPN into work from time to time. With the original SKY FTTC router the VPN took > 1 1/2 mins to connect to the VPN end point (checking IPv4 & IPV6 connections). On the SKYQ router this whizzed through in about 20secs.

Based on the fact that i have now had there Sky Fibre Unlimited broadband connected for about 5 days and they are optimising the line which takes about 10 days I'm far from impressed with The New Sky Hub and its wi/fi capabilities.

Constant drop outs on my Macbook pro and other devices when I'm literally just a room away,infant its that bad I'm connected to the Netgear wi/fi extender on the same network that sits upstairs in a bedroom plug.

Wired it seems fine but wireless next to useless,its that bad i am going to find out how to retrieve my username and password and go back to my Netgear router which didn't give me any wi/fi issues regardless of where i am in this household.

When you get freebie routers they are never going to be up to the standard of purchased routers £200 plus,i new this but i wanted Sky Q and there was no other alternative at present as you have to have Sky Broadband.

I have now cancelled the install of Sky Q this coming Friday until i feel that they have ironed out all the issues.

Don't get me wrong there are plenty of people on the Sky Q forums that like the product but way to many for my liking that don't.

What was strange based on previous moans and groans to Sky regarding cancelling there Sky Hd package is the fact that when i said i wanted to cancel they never once tried to persuade me to stay and asked why i wanted to do so.

Obviously i still have a Sky HD subscription so it didn't really matter i guess,normally when i threaten to cancel that based on there ultra expensive monthly subscription they throw every deal possible to persuade you to stay,infant i use this ploy at least once a year when they throw all sorts of price reductions at me so i don't cancel.

Edited by time2die (Tue 08-Mar-16 11:44:34)

In reply to a post by time2die:

I have now cancelled the install of Sky Q this coming Friday until i feel that they have ironed out all the issues.

So you cancelled Sky Q before you actually tried it?

I am not willing to take the chance with there wi/fi connectivity issues when the Sky Q and Sky Q minis losing connection and other errors associated with a new system launch,i appreciate that a lot of new products will have negativity surrounding them and more people post to complain than compliment.

I have spoken to Sky this morning and they were extremely helpful and understanding,the Sky Girl i spoke to said she has had the equipment since last September as she was a tester and hasn't had a single issue and she thought it was fantastic but she also told me that there had been issues with the boxes not talking to each other and the majority of the complaints were sorted within 24 hours with Sky Specialists returning to those premisses,but having to use Wi/fi boosters beggars the question why they released this system when its has Powerline built in but is disabled,even the girl thought that this would have been a better start point and should have been on at launch or tested before this Sky Q got released to the general public.

She pointed out that they were giving the system constant firmware updates to improve the issues but she did say that most of the complaints were wi/fi connectivity issues and most have been resolved by using other equipment like boosters.

When you are about 20 feet from the new Sky Q hub and my Macbook constantly tells me I'm not connected to the internet,something that has never happened with my Netgear then I'm prepared to wait and not take the risk on what at present is a wireless system.

The last thing i want is a pain in the ear from her upstairs telling me her box has switched of or the program she recorded won't play for all the reasons on the Sky Forums.

I have cancelled many things i fancied over the years without trying them mate and waiting a few months is not going to hurt.

To be fair the Girl who thought the Sky Q was fantastic all most persuaded me to give it a try out,especially with the 30 day cool of period,i did think it over but previously 2 hours earlier i had cancelled and the money has to be refunded before i can proceed with another order.

Im quite happy with my decision,because on many many occasions over the years myself and my girlfriend have been very early adopters and this on some occasions has come back to haunt us.

In reply to a post by BatBoy:

In reply to a post by time2die:

I have now cancelled the install of Sky Q this coming Friday until i feel that they have ironed out all the issues.

So you cancelled Sky Q before you actually tried it?

BatBoy do you have Sky Q or what ?

In reply to a post by time2die:

I am not willing to take the chance with there wi/fi connectivity issues when the Sky Q and Sky Q minis losing

you couldn't use an ethernet network cable? anything using radio is subject to disruption, including a motorbike going down the street, or neighbours with a high power (or broken) router stomping all over your WiFi channels.

Ethernet cables is the best, and homeplug second, and WiFi third in many many built-up locations - for reliable video streaming. WiFi 5GHz works a lot better than 2.4 due to the shorter range - but often only reliable across a room (e.g. router and Sky box in the front room).

Edited by jchamier (Tue 08-Mar-16 14:33:40)