In reply to a post by ian72:

But the majority of those contracts have clauses that say they can increase the prices by a particular amount.

They may say that but they can't change the price without breaking the contract which is why you can choose to accept the new contract or leave - or dispute it and renegotiate.

Still not sure they are breaking it. They are required now to offer you a get out clause if they increase prices whilst in contract - and at that point you can choose to leave the contract but if you don't then they haven't broken the contract, it will carry on at the new price level.

I won't bother copy and pasting wikipedia here, just a link

In reference to en.wikipedia.org/wiki/Consideration_in_English_law:

Consideration in English law is one of the four main building blocks of a contract.

So what about this?

Why would ofcom set rules on broadband/mobile providers if it is a breach of contract to raise prices? This suggests that in normal circumstances it is ok for prices to rise in line with RPI without a breach of contract - if that is wrong then why did Ofcom do anything?

In reply to a post by ian72:

So what about this?

Why would ofcom set rules on broadband/mobile providers if it is a breach of contract to raise prices? This suggests that in normal circumstances it is ok for prices to rise in line with RPI without a breach of contract - if that is wrong then why did Ofcom do anything?

Why not? They have to be seen to be doing something.

I am fairly confident that the T&Cs of Sky's contracts allow them to increase prices.

It's wrong to assume a price change = a new contract

When they put the prices up I simply ring up and renegotiate. I believe the issue is that not everyone does that and are left feeling ripped-off.

In reply to a post by ian72:

So what about this?

Why would ofcom set rules on broadband/mobile providers if it is a breach of contract to raise prices? This suggests that in normal circumstances it is ok for prices to rise in line with RPI without a breach of contract - if that is wrong then why did Ofcom do anything?

I think 2 reasons - one the increasing length of contracts which made price rises mid contract more costly and secondly unequal bargaining power between the big ISPs and consumers. Arguably even if Ofcom had not intervened these contracts could have been seen as unfair and so unenforceable.

I stands corrected.

Had the odd hiccup with P8 but they do their best to get it sorted as quickly as possible.

Plus no increase in line rental etc and they have improved the care level received by all customers:

All home fibre packages are now business grade with a 48hr target fix time (Care Level 2).
All business fibre packages now have enhanced line care with a 24hr target fix time (Care Level 3).