Cheers. I have spoken to them and will ring them when I can

Is it "breaking the contract" or "changes to the contract" whereby you can end the contract?

I thought to be able to end a contract after a price increase that increase had to be greater than a certain percentage?

My original point was why does someone complain about getting a period of discount of £7.50 then complain about a small price increase? We all want to pay as little as possible but maybe that's the problem with broadband. The more you use, the more you pay. Discuss!

Hi
Are they supposed to send out notification of the upcoming line rental increase ?
I haven't had anything and would definitely jump ship if given the chance.
Or, is it up to the end user to call them before the increase or they class you as automatically accepting it?
Ta

Have a look at your upcoming charges on mysky to see if it's going up.

yep it is
I'll give them a call at the weekend to confirm i can leave without penalty.

In reply to a post by bofh5:

Are they supposed to send out notification of the upcoming line rental increase ?
I haven't had anything and would definitely jump ship if given the chance.

It depends on your billing date. Since my next billing date is mid March, they have until mid February to notify me.

Indeed.

My billing cycle is middle of the month too and I haven't had any notification yet, although the increase is showing in future/upcoming subscription costs.

hi, I have received my email and my mother has received hers. Basically "if you want to cancel, contact customer services". if you are in contract and want to cancel, then "contact ASAP".

So to me it looks like you can cancel & move on if you want to. I am going to stay put for now as I am just about paying the same now for Tel line + BB as I was in 2003, within a few £££ and I am getting 40M down/10M up rather than the 512k/256k I originally had.

£8.50 reduction for me, was notified of £1.50 increase and have since negotiated a £10 discount. This is on Fibre Pro Unlimited, they didnt shift me to the inferior max product.

Edited by Chrysalis (Tue 31-Jan-17 20:13:50)