I played their game. I connected the Sky router up. I�ve tried the test socket behind the face plate and neither of those things made a difference. Not being able to book an engineer visit because they never updated their systems to say I had a router delivered?

I�ve had issues with BT but nothing like this.

In reply to a post by mike_adams:

I played their game. I connected the Sky router up.

On the 12th

I�ve tried the test socket behind the face plate and neither of those things made a difference.

How long did you connect for?

Not being able to book an engineer visit because they never updated their systems to say I had a router delivered?

They never saw it connected, they only saw the Netgear

I�ve had issues with BT but nothing like this.

No-one knows what issues you have, because you have never said

Sky wanted pictures of where my router was situated (having wifi issues). Just in case I had set it up in the fridge!

Have you tried posting your router's statistics on the Sky fibre/broadband discussions page. Rather than mentioning broadband/wifi issues when you speak to Sky try raising a fault with the phone line as others have had more success going this route....

It�s been stable for the last few days and out of the blue we got a text saying a Sky engineer would be with us this morning. Looks like the original appointment was never cancelled even though it was supposedly for an openreach engineer. Anyway, I called him to let him know and he said it sounded like I was affected by the recent BT work in the area changing out line cards in support of faster speeds. Sky weren�t informed and he only knew it was going on due to talking to their engineers when going out and about on his daily jobs. It kind of makes sense based on the dates and nature of the outages but not sure why Sky didn�t look in to this as the guy was saying there�s been a spate of calls similar to mine over the last while in the same locale.

And it�s gone again, pretty much as soon as I posted that!