With the greatest respect there appears to be no issue with your full fibre connection between the ONT and the the OLT in the handover exchange. Rather than obsess over the speed your getting why don't you take a step back and say to yourself what exactly can't I do because of this. When I first got full fibre I did test after test to ensure I was getting the correct speed and no packet loss and was never happy but I had to move on otherwise it would make me ill.

PS - Have you setup a BQM for IPv4 and IPv6 as that may show any future outages.

Edited by deleted (Sun 29-Jan-23 10:23:16)

In reply to a post by dect:

With the greatest respect there appears to be no issue with your full fibre connection between the ONT and the the OLT in the handover exchange.

The service is sold at 145 Mbps, and managing around 30 Mbps to the internet.
Perhaps this is time to cancel under 14 day distance-selling?

If my 250 Mbps virgin media managed less than 100 to external sites, I would be kicking up a stink too.

I would suggest the OP contact Sky's chief exec and escalate. My guess is Sky have oversold their internet connection bandwidth. Other ISPs have had this sort of issue in January.

Edited by jchamier (Sun 29-Jan-23 12:20:01)

In reply to a post by jchamier:

I would suggest the OP contact Sky's chief exec and escalate.

That is certainly a good suggestion to move this forward.

Can you describe these 40 minute drops in service? Do the ONT lights do anything to indicate a fault during these periods? What does your Sky router report as the problem?

In reply to a post by jchamier:

In reply to a post by dect:

With the greatest respect there appears to be no issue with your full fibre connection between the ONT and the the OLT in the handover exchange.

The service is sold at 145 Mbps, and managing around 30 Mbps to the internet.
Perhaps this is time to cancel under 14 day distance-selling?

It's 14 days from the day the order was placed and not the day service goes live.

Some providers offer over and above this. BT and Virgin do 14 days from the service going live I believe.

No idea about Sky but the distance selling regs generally don't cover any Openreach connection after it has gone live as most connections (and all migrations) take at least 2 weeks to start.

In reply to a post by j0hn83:

No idea about Sky but the distance selling regs generally don't cover any Openreach connection after it has gone live as most connections (and all migrations) take at least 2 weeks to start.

Ugh, painful. Then its executive complaints and/or ombudsman, and careful reading of terms agreed to see if there is any loophole to escape over poor performance.

Edited by jchamier (Sun 29-Jan-23 13:53:43)

I don't know what happened on the ONT first time as I wasn't back from work. I seem to recall on the second dropout it stayed green I think. I had 3 green leds power, internet, wifi and a red voice led. The internet should have still be alive, but voice and web connectivity were gone, so could we be thinking faulty router here?

I forgot to take record of the logs when the connection was in fault as I was busy on the phone to the Sky bod, who then had me reset the thing to factory default. If it happens again, I shall remember to take a copy of the log.

I hear what you are saying, and to an extent, I agree. I would be a little more peeved if I was paying full whack for the service instead of the deal I was given. It doesn't directly affect me (except when not working), but I do get it in the neck from other members of the household when trying to do stuff where for a few days, they had got used to doing it a bit quicker!

I have a BQM set up (the spikes are the 30 minute speed test on TestmyNet)

https://www.thinkbroadband.com/broadband/monitoring/...

I do question how a Sky test can determine I am receiving the full Monty, when there are no stats on the router (unlike the old sync speed, etc on FTTC) for me to reference. I have no way of knowing exactly what is coming in except via speed test. Sky give a 100mb guarantee, but how can that be proven as they will only accept faults using their checker (don't they all?). Support have also told me they can't see what actual speeds I am receiving, as they don't have the capability. The advisor has been very helpful and has called me back twice. He has said there appears to be "something" not quite right, but the back office have said there is no fault.

Most of my speeds are in the same sort of area as they were pre- upgrade, so I kind of object to "uprgrading" to a lower standard of service. I had no issues on the Sky FTTC product I was on before and always got nigh on max sped for the line, so to have this uses so soon after installation is a bit of a ballache.

In reply to a post by jchamier:

If my 250 Mbps virgin media managed less than 100 to external sites, I would be kicking up a stink too.

I would suggest the OP contact Sky's chief exec and escalate. My guess is Sky have oversold their internet connection bandwidth. Other ISPs have had this sort of issue in January.

I had problems like this (obviously to a lesser degree) with Plusnet previously, until capacity was increased at the exchange. I don't think many isp's acknowledge the existence of single thread checkers, as they always send you to a multi thread one. My Sky bod is ringing back on Wednesday/ Thursday, so hopefully things may be a bit clearer then.

In reply to a post by Discus:

I do question how a Sky test can determine I am receiving the full Monty, when there are no stats on the router (unlike the old sync speed, etc on FTTC) for me to reference.

With full fibre (FTTP) there is no sync speed, it actually either works or does not. Similar to Virgin Cable. The FTTP network operator, Openreach in your case, provides a 2.4 Gbps connection to a max of 32 homes, at that full speed, and your ONT reduces the speed your router achieves.

Unlike FTTC/VDSL or ADSL where due to the use of copper wires there was a distance decrease in performance.

The network operator (Openreach) get stats from the ONT, but the Sky router doesn't see any of this. Sky can contact Openreach and ask them to check, but one of the benefits of FTTP is that faults on this side are dramatically lower than on the copper network.

However Openreach only connect you to Sky's data centre, via one of the regional areas. Openreach FTTP probably doesn't use your local exchange, unless its a regional centre.

From there to the internet is Sky's responsibility, and if they have a fault, or a capacity issue, then you get poor performance.

Similar to the days of dial up, you'd dial one ISP and get a modem link at 33.6kbps but you could only download at 8kbps you knew the ISP was broken

Edited by jchamier (Sun 29-Jan-23 16:51:19)