My latest conversation with customer services.

This is a rough transcript of a typical call to TalkTalk cutomer services.

Phone Rings..followed by an automated answering service..I select the choice for a problem with my bill.

I then sit and listen to 'something in the air' for 45 minutes.

The phone finally rings...

CS: Good morning and welcome to TalkTalk..my name is (unpronoucable) how may I help you today?

I explain that they're still billing me almost two months after I've ceased my use of their service. They ask for my dtails which I duly give.

CS: I can see your account is marked as a problem account sir.

Me: Yes..the problem is it's still open and you are still billing me.

CS: ok..lets see if we can fix that for you sir.

Me: Thank you

CS: When did you close your account sir?

Me: On the 2nd of June

CS: It shows you have a balance of

I know that type of TT conversation so well, it's enough to drive you mad.

Perhaps Dunstone could pay out of his fat cat salary of