SNRM change

Anyone know how to get an SNRM changed on talktalk?, tried phoning up the technical support but ended up hanging up mid call after wasting 15mins trying to explain to their support what an SNRM actually is.

Nor could they understand the probable reasoning behind the profile being set so high was that My Nan turns off the power off when she's finished (causing the router to be powered down and thus them registering a disconnection) Seemed to try explaining to me that powering of the router would cause a disconnection... (Yes that's what I was telling them, i.e ingore any disconnection counters its becuase we turn the router off!)




I was trying to get my Nans connection some more speed since her SNR profile is set a very high 16db and the most i've seen it flutuate is 1.5db

They wouldn't transfer me to teir 2 becuase they didn't understand what the issue was.
I'm not going to be here long enough to call them again.

Router is a 2wire 2700HG I used to replace the smart MX modem she had.

DSL Connection Details
DSL Line (Wire Pair): Line 1 (inner pair)
Protocol: G.DMT2 Annex A
Downstream Rate: 2613 kbps
Upstream Rate: 587 kbps
Channel: Interleaved
Current Noise Margin: 14.4 dB (Downstream) 14.4 dB (Upstream)
Current Attenuation: 54.2 dB (Downstream) 32.6 dB (Upstream)
Current Output Power: 17.1 dBm (Downstream) 12.4 dBm (Upstream)
DSLAM Vendor Information: Country: {0xB5} Vendor: {IFTN} Specific: {0x5771}

You can get the target noise margin set to 6dB from the present standard setting of 15dB from the www.talktalkmembers.com website. Your mother will have to register on it as they are fussy about DPA issues.

Grandmother actually ;-)

Although I don't think it will bother her to much as long as the internet works.

I just find it irrating that something that should take a couple minutes ended up wasting 15+minutes talking to someone.

Perticullarly as she's on the LLU kit so talktalk should have direct access to the DSLAM to make the change. (Unlike perhaps a provider using a 3rd party wholesaler)

The first line support only work from scripts and have no technical knowledge at all, so unless you say the right words you won't get through to second line support. I suspect that not many staff are in over Christmas and this of course is why TT is so cheap.

TT are working on customer self adjusted profiles from their web site which will turn up sooner or later.

That will be good ;-)