TalkTalk Plus/Pro Usage Limits

Hi all,

Has anyone ever received contact from TalkTalk about excessive usage on their unlimited packages either legacy or current. If so was it on as IPStream or LLU product?

I'm just wondering as their FUP says the following

"If Customers usage is continually either excessive, unfair, inappropriate, affects other users enjoyment of our broadband Service, or is not consistent with the usage we would typically expect on the Customers current package, we reserve the right to upgrade customers to a package more suited for their usage or, in extreme cases, suspend or terminate their ability to access Talk Talk broadband"

I was wondering if anyone has been suspended or terminated and what the legal position is in terms of their contract with TalkTalk.

I was wondering if anyone has been suspended or terminated and what the legal position is in terms of their contract with TalkTalk.

I have never seen anyone post here or in the TT forum that they have been suspended or terminated for excessive use, I imagine they included it in the FUP as a safeguard.

Isn't that rather strange considering the number of users TalkTalk have, I just read the FUP while looking at another post and like you couldn't ever remember seeing a post on here or the TalkTalk Members forums.

I have seen lots of posts on various forums regarding BT enforcing its FUP even when it was well hidden (to be fair neither TT or BT have them hidden on a random web page anymore).

Not really that strange as they use traffic managment/shaping to control their network bandwidth usage. If they squeeze the bandwidth hungry protocols to low levels then they have no need to increase the capacity on the network - so no extra costs incurred by them, so no need to kick people off.

In reply to a post by GeeTee:

Not really that strange as they use traffic managment/shaping to control their network bandwidth usage. If they squeeze the bandwidth hungry protocols to low levels then they have no need to increase the capacity on the network - so no extra costs incurred by them, so no need to kick people off.

exactly what was posted above , you start spanking a TalkTalk line , you attract extra traffic management , that's why TalkTalk is not the best place for P2P ( thank goodness )

Edit: should say traffic management is on a exchange by exchange basis , what one person can get away with downloading ,might not be the same as somebody on a busy exchange .

Edited by deleted (Mon 06-Dec-10 17:32:46)

exactly what was posted above , you start spanking a TalkTalk line , you attract extra traffic management , that's why TalkTalk is not the best place for P2P ( thank goodness )

Edit: should say traffic management is on a exchange by exchange basis , what one person can get away with downloading ,might not be the same as somebody on a busy exchange .

I was under the impression that traffic management was applied accross everyone (dependent on exchange) but only on P2P protocols rather than against a specific users connection, with no bandwidth capping being applied.

TalkTalk Members page on the subject

If that's the case then TalkTalk plus truly is unlimited with the exception of P2P traffic. If this is the case then I guess these costs are offset by the large number of users that only use TalkTalk for Browsing/Email.

I was just thinking when looking at the above page that even the top Zen office plan is no longer unlimited (Capped at 1TB for a 20mb connection) so how can TalkTalk do it for so little money unless people only ever use P2P for large bandwidth transfers.

Something just doesn't seem right although I know TalkTalk is residential only I thought Opal connections had similar FUPs etc with regards to usage.

I was under the impression that traffic management was applied accross everyone (dependent on exchange) but only on P2P protocols rather than against a specific users connection, with no bandwidth capping being applied.

The traffic shaping applies solely to P2P traffic and will throttle it back to preserve the bandwidth for web surfing, e-mail etc.If, for example, you were to download a tune from iTunes your bandwidth will not be affected. If you were to attempt to get something from a P2P network then that traffic will be slowed down if the network is busy, if there is spare capacity then you will be able to use it.

In reply to a post by Jack_Hackett:

I was under the impression that traffic management was applied accross everyone (dependent on exchange) but only on P2P protocols rather than against a specific users connection, with no bandwidth capping being applied.

The traffic shaping applies solely to P2P traffic and will throttle it back to preserve the bandwidth for web surfing, e-mail etc.If, for example, you were to download a tune from iTunes your bandwidth will not be affected. If you were to attempt to get something from a P2P network then that traffic will be slowed down if the network is busy, if there is spare capacity then you will be able to use it.

So what I said then? You can use as much as you want as long as it isn't P2P and even if it is P2P you may get lucky depending on your exchange. It just seems strange that they can offer this for £14.99.

With all the free calls you get I can't see the £12 line rental subsidising it much.

So what I said then? You can use as much as you want as long as it isn't P2P and even if it is P2P you may get lucky depending on your exchange. It just seems strange that they can offer this for £14.99.

With all the free calls you get I can't see the £12 line rental subsidising it much.

I guess as has been mentioned the majority of customers hardly use any of their 40GB cap leaving plenty for the ones that like to download a lot.

I have read many times P2P can work and there are links in the TT forum showing how to set a static IP and other settings, to be honest i dont use P2P so have never tried the guides.

My advice would be if you want to use P2P and want to get downloads as fast as you would from an ISP that doesn't throttle P2P then TT is not for you, if you want to use IPlayer and other catch up TV services and get fast downloads then TT is well worth the money.

Sorry I probably should have said that I have both a Zen and TalkTalk connection. Trying not to get bogged down in the whole P2P 'argument' on TT, I was really just commenting that from their FUP this is the only protocol they limit.

If this is true then I was wondering how they can offer an unlimited service for so little.

I guess your point about most users not using much of their allowance makes sense and from the state of their phone support I guess those costs are low as well.

Thanks for the replies though.