unbundled exchange

according to samknows my exchange is unbundled and checking echange status on talktalk it was done at leasted in April (last updated) cannot see exactly when.
I have wasted a long time on thephone to "customer sericeses!!!!**********" and I just want to know what experience others have had as I was told about 4 years ago that the upgrade would be automatically done when exchange was unbundled .
I am still paying a seperate £15 odd extra for brodband.
????????
anyone any thoughts please

so thats a no then

Is your exchange showing 'live' on this list?
http://www.talktalkmembers.com/content/view/109/149/...

If so, put a request to be upgraded to their ADSL2+ LLU network via the Talktalk forum.

Edit: Duh! Sorry, you've already checked the TT exchange checker and its showing as live. In that case ask on the TT forums to be upgraded.

Edited by deleted (Thu 29-Sep-11 13:31:40)

I�ve been tempted by TT, I can get past phone support and billing issues. What scares me, I currently get speed test results of 5.80mbps with BT on their upto 8mbps, and however TT sales on the phone will only commit to a maximum of 3mbps on their LLU product. They do contradict themselves too, whenever they come to the door they will always say they will double my speed which is certainly not true. So I give them wide berth!

Hi morley,

Your line should automatically be upgraded once LLu is available in the exchange. ITs presence doesnt denote there is capacity on the equipment to connect you.

However if you join the TalkTalk Members Forum we can look into this for you and provide more assistance, checking if this can be completed and placing orders as necessary.

regards

Mark

From what I've heard for existing TT customers the switch to LLU is not automatic. And that TT will try get as many new customer first before upgrading exisiting ones.

I dropped a meg and a bit going from BTw to TT LLU mainly because the TT SNR margin is at 11.5 - 13

ADSL / ADSL2 / ADSL2+ sync speeds are 4832 / 5408 / 5590 with 2.5km line length (not crow flies). Can usually just hang on to 8128 sync with BT and appropriate kit my end.

I have to actually agree , this is not the first OP we have had posting about this , it does seem TalkTalk is more interested in getting new customers and completely neglect those that are actually already customers .

which is a very poor way of doing things .

To the OP , ring up and ask for your MAC , balls in TalkTalk court then and there are definitely better suppliers for resold BT than TalkTalk but hopefully that's enough to motivate TalkTalk into keeping a customer and putting you on there LLU kit pronto .

Edit:might be better to sign up on the forum and ask for your MAC as telephone support is a nightmare to have to deal with , mind you asking for a MAC should get you put through to retentions , that's hopefully better than dealing with customers first line support .

Edited by deleted (Thu 29-Sep-11 18:49:43)

My router syncs at 7168 and Profile of 6000, at times it will sync higher and jump up to the next profile and hangs on to it for months then drops but with attenuation of 42 its boxing above its weight, so generally happy with it.

In reply to a post by TALKTALK_SUPPORT:

Hi morley,

Your line should automatically be upgraded once LLu is available in the exchange. ITs presence doesnt denote there is capacity on the equipment to connect you.

However if you join the TalkTalk Members Forum we can look into this for you and provide more assistance, checking if this can be completed and placing orders as necessary.

regards

Mark

Hi Mark
Are you with talktalk ?
I have a quick question if you are
morleymiles
morleymiles

Yes Mark is a TalkTalk representative , it would be best to send a private message with your question or post on the members forum , as it can be difficult to deal with customers on this forum .

If you don't get a satisfactory reply , by all means post back and let us know the out come .

Update
no one from Talktalk has answered my question as to why it was not upgraded automatically.
so not good
and " Mark " from Talktalk did not even reply to a pm as I was advised to do.

So it seems they are more interested in Xfactor than customer service

The PROMISE to upgrade has not been kept .........so promises must have a "use by date" promblem being no one gave me the date.

If I manage to progress I will let you know

I find them inconsistent and no one explains or defends them with regards to my first post, hence why I ignore them as an alternative provider.

More fool you by paying the supplement for four years on a vague promise.

If not happy then vote with feet and go elsewhere. There are resellers who buy from the TalkTalk wholesale arm, and can offer better customer service, if TalkTalk is the only LLU option on your exchange.

Thanks saffie
more fool me back with an update ..
luckily got through UK call centre and resolved my problem in 30 seconds and a deal that suited me.
And for the record when I signed up it was still a better deal than my previous provider.
anyway thanks for all the constructive suggestions

Glad it has all sorted itself out now.

Harsh wording was really to sound as a warning to others, ie. that this things can drag on, so be wary of sales promises, or worse internet rumour.