Fair Usage Policy

Hi

Just waiting for my transfer from Plusnet to TalkTalk LLU to go through - one of the reasons I've moved apart from the increase in speed is that I was continually going over my 60gb download limit with plusnet ( peak time usage - I schedule all my big downloads between midnight and 8 am.

I'm a bit concerned aftere reading online that talk talks fair usage policy only let's you download 80gig a month before they can throttle you or even cut you off.

Can anyone confirm this?? And does it make any difference if your 80 gig is peak or non peak usage?

Many thanks

There is no FUP limit on TT Plus, just TM:

Broadband Traffic Management

What policy are you reading?

TalkTalk FUP http://www.talktalk.co.uk/legal/fup.html?utype=talktalk

TalkTalk�s policy towards Fair Usage is that customers should be able to use the service in an appropriate manner to meet their needs. A very small number of customers use an excessive amount of the network bandwidth at peak times, to the extent it can impair the performance for others. For this reason we have a fair usage policy designed to ensure your service stays fast and reliable 24 hours a day � it involves monitoring the amount customers download and managing non-time critical traffic on our network, such as Peer-to-Peer sharing. For more information please see Broadband Traffic Management.

If a customer�s usage is continually excessive, unfair, affects other users enjoyment of our broadband service, or is not consistent with the usage we would typically expect on that customers current package, we reserve the right to upgrade customers to a package more suited for their usage. In extreme cases we may suspend or terminate the customers ability to access TalkTalk�s broadband service.

You could actually pay for what you are using. Either that or curb your freeloading and live within the limits.

What a strange reply ? I'm asking a question about a product I am moving to that advertises unlimited usage allowance so why tell me to pay what I use for?

I am quite happy to live within limits - I'm seeking clarification as to what those limits are.

Anyway thanks a bunch for your helpful reply

I am quite happy to live within limits - I'm seeking clarification as to what those limits are

Clearly not or you wouldn't be moving from an advertised and solid figure to one that provides at best ambiguity.


A lot of people expect everything for nothing these days. You seem to be one of them.

Anyway thanks a bunch for your helpful reply

If You are looking to download the internet then mention it in your post instead of making it look like you are being hard done by. 60 GB and an unlimited off peak allowance is more than fair. The way you put it is that plusnet are punishing you for your unreasonable expectations. Plusnet aren't at fault here, your greed is.

I suggest you temper the attitude

Imagine a household with 2 or 3 people using laptops, and Netflix on the Xbox too and 60GB can vanish quickly, over the course of a month.

Just to clarify I have always been more than happy with plusnet and my 60gb allowance - and with the unlimted overnight allowance it has been a cracking service for me.

However I have recently started using both the netflix and lovefilm apps on my Xbox as well as the Sky Player and my wife uses them on her Ipad and for the last two months my peak usage has started to creep over my allowance and therefore I have decided to look to somewhere that has more generous limits.

I think your replies are both presumptuous and unfair and its people like you that put people off from asking advice on forums like these.

i moved away from plusnet for much the same, most of my usage that took me over was my kids using youtube, and the wife watching itv catchup, 4Od, and iplayer etc.

In reply to a post by MrSaffron:

I suggest you temper the attitude

Imagine a household with 2 or 3 people using laptops, and Netflix on the Xbox too and 60GB can vanish quickly, over the course of a month.

Exactly, I just looked at how much I have used and for jan and it is around 75GB, that shocked me, I know I been using Netflix trial a fair bit, but did not think it would take that much and there is only me here.

In reply to a post by Footys:

Just to clarify I have always been more than happy with plusnet and my 60gb allowance - and with the unlimted overnight allowance it has been a cracking service for me.

However I have recently started using both the netflix and lovefilm apps on my Xbox as well as the Sky Player and my wife uses them on her Ipad and for the last two months my peak usage has started to creep over my allowance and therefore I have decided to look to somewhere that has more generous limits.

I think your replies are both presumptuous and unfair and its people like you that put people off from asking advice on forums like these.

OOOPS! Tagged to the wrong poster I suggest....hope

A very appropriate comment without a doubt......just that your aim was out.

Oops many apologies!! My response was targeted at the rather unfair comments made by Kamelion and noone else.

Thankyou for all the helpful replies.

parents have been on basic TalkTalk for ages, I moved in in August, and for 3 months we got a letter saying we had exceeded the monthly limit, on the 3rd month they added £5 to the bill and we haven't had any further letters even though I'm positive we DL way over 80gb a month.
We aren't under contract though, and total bill is around £27 so maybe that has something to do with our "unlimited" status. Others have said the 80gb package(s) are basically unlimited.

£27 sounds like a switch to the unlimited product

i guess officially its the original international3 package for 20.99, plus £1 line rental increase, plus £5, but I didn't know they had an unlimited tbh. Maybe as the prices (nearly) match TT are happy (apart from us not being under contract)

In reply to a post by Footys:

I'm a bit concerned aftere reading online that talk talks fair usage policy only let's you download 80gig a month before they can throttle you or even cut you off.

Hi it seams from the other posts youve more a less got you answer that the plus package is truly unlimited

Here is a PS of my talktalk usage panel just to show the plus realy is unlimited.

When i was on the phone to talktalk the other day asking about when fibre would be introduced in my area (march) they asked me why i was actually wanting to upgrade i said well with love film netflix PS3 pc gaming multiple people in the house using the net at the same time the ADSL can get a little strained (used to be with VM 50/100meg so never noticed any problems with us all using at the same time) anyway he said well from your monthly usage your about average for customer on out plus plan. So to the point you going over 80gig realy wont be a problem.

Ash

Dude, relax! I regularly download over 100gb per month on the plus package and TT have never raised an eyebrow. They might have something to say if you were to download TBs of data per month (ie those who take the p*ss) but a few hundred GBs is chicken feed on the plus package. Welcome to the UK's most hated ISP

I moved from plusnet to BE for the same reason i nearly always went my 60GB limit

I have downloaded around 180GB on talktalk unlimited and never had a problem.

Thanks guys some really helpful replies and you've put my mind at rest! I've no intention of downloading loads of data because it's unlimited - just nice to know I can use the Internet as I normally do without that nagging feeling I'm approaching my limit.

The plus package is in effect unlimited I've downloaded over a TB on several occasions and have never been contacted by TT.