A mate of mine had over 3 months of hassle with his broadband and phone, because BTOR engineers could not be bothered to do proper checks, He must have had about 10 engineers there over the 3 or so month. Only the last one went up the pole to check things out, in the end he changed over to a different pair at the exchange and all is ok, well most of the time.
Bt network is ageing and and getting worse as the years go by.
Most of the BT engineers that I know are very concienincious and do a very good job, sometimes under heavy pressure and with little and poor information to hand. Intermittent and some other faults can be very difficult to resolve -Sod's law states that an intermittent fault won't be present when an engineer attends and you can't fix a fault that isn't there.
Fault resolution is not as easy as some seem to think it is.
Having said all that, I know one guy who damages the reputation of the good guys every time he gets out of bed on a workday morning but please don't tar them all with the same brush.
no doubt there are some good ones, like the one who found the fault at my mates place, and yes I know that they got a time limit, so that don't make it easy.
but some of them still seem like they got the can't be bothered way. another mate of mine had a damaged line, the engineer who fixed it, put it in a round black connector, but instead of tucking it under the gutter, he left it in the gutter, so it got waterlogged. the next call out a different engineer took it apart, put a new connector on it and tacked it under the guttering. Much better job.
Desktop machine now powered by windows 7 pro 64bit , laptop by ubuntu
On ADSL24 using C&W network.