Webmail

Can anyone help me?

I have a legacy lineone account I use via webmail. I have a new laptop that has Windows8 64bit and Internet Explorer 10. When I login to webmail I get the webpage without any of the icons for mail etc that come via JavaScript.

Is there some add-on I need to install? Some setting I need to change?

Are you using Internet Explorer in Metro mode, or on the desktop? You want to open it in the desktop. A lot of websites do not behave when viewed in the Metro internet explorer.

By the way, in IE internet options, you can force IE to open in desktop mode when you click on the icon on the start screen, which is probably what you want to do.

Failing that, yes, I would install Java. www.java.com

Btw when I saw "Chris" as the username I thought "this must be a REALLY old forum account"

I have tried both metro and desktop and it doesn't work in either. I have read in my research that metro doesn't support javascript.

I have already installed Java and that didn't cure it


and yes, I've been around the forum for some years

Java isn't javascript. Have you tried another browser e.g. Firefox?

Yes, I tried Google Chrome and the page displayed correctly. However, I am determined I wont be defeated by this!

Someone out there knows the answer.

What is the page you are trying to login to?

I can login to my legacy Tiscali a/c (like Lineone) here: http://www.talktalk.co.uk/mail/?check_cookie=1 with IE8.

Notice the check_cookie in the link. TT uses cookies to determine whether you have a TT, Lineone, Tiscali or whatever a/c. Maybe as it's a new PC you don't have the requisite cookie. I forget how you 1st acquire it. TT used to have a dialogue "A TT customer/ Not a customer/ A legacy customer" but I haven't seen it lately.

You should not need any add-ons. I doubt if even Java comes into it.

Try IE10 in compatibility mode. There is an icon at the end of the address bar, kind of looks like a broken circle. You can press this for each web page you visit.

It looks like a broken page doesn't it ?

I am using that web address, it works in Google Chrome.

I've added the address to the compatability mode list and it makes no difference

It just shows blank where the javascript should be. It works in earlier versions of IE.

these webmail sites are regularly broken on one or another browser by updates to the site or the browser. IE10 isn't on the radar of many so I would report it to Talk Talk as a problem so they can improve their compatibility. Similarly microsoft forums may be able to help with IE10 specific issues.

This describes how to see what javascript errors there are http://cggallant.blogspot.co.uk/2011/03/viewing-java...

Perhaps try adding the site to the trusted zone in IE, and lowering the security settings of the trusted zone to minimum...

You can do this through the cog icon then internet options > security tab.

In reply to a post by Chris:

It just shows blank where the javascript should be. It works in earlier versions of IE.

Just tried it in Win8/IE10 - no issues: http://s14.postimage.org/ahfedlf69/talktalk.png

The box where I typed [email protected] isn't showing for you?

In reply to a post by Oliver341:

In reply to a post by Chris:

It just shows blank where the javascript should be. It works in earlier versions of IE.

Just tried it in Win8/IE10 - no issues: http://s14.postimage.org/ahfedlf69/talktalk.png

The box where I typed [email protected] isn't showing for you?

I think he means the page after that.

But on a related note that login box does not work on android devices properly either, as I found out last week when trying to get it to work for someone. Obviously TalkTalk need to get their act together a bit.

In reply to a post by Pipexer:

I think he means the page after that.

Ah, fair enough. Unfortunately I don't have an account to login with to test.

Unfortunate for this particular test, perhaps, but not much else

In reply to a post by Pipexer:

I think he means the page after that.

You mean the "Update your Account Details" page or the actual "My Mail" page?

How do you know this is Javascript?

In reply to a post by Chris:

It just shows blank where the javascript should be.

Where's that? What is it supposed to look like?

In reply to a post by XRaySpeX:

How do you know this is Javascript?

I think if Javascript was broken in IE10 we'd all know about it.

It's possible Javascript has been disabled though. @op in IE10 settings go to the Security tab and click "reset all zones to default level" and make sure the talktalk site isn't in the "restricted sites" zone.

OK, I have tried the javascript error display and nothing comes up although there is an error on the actual login page:
Unable to get property 'top' of undefined or null reference
Code 0
There is also an error if I click on the "Calendar":
Unable to get property 'changeToApp' of undefined or null reference
NavProxy.html
Code 0
URI:http://webmail.tiscali.co.uk/cp/javascript/talktalk.net/en/main/NavyProxy.html?show=calendar

I think it is javascript because it shows as that if you do "View", Source".

There is a known "problem" in that metro ie10 does not support javascript you have to use the desktop version.

The part that is missing has the icons for Inbox, Compose etc. Everything below the line that has the words inbox, Contacts, Calendar, Settings and Logout.

I have tried including the webpage as a trusted site and reduced the security level as low as possible.

I have also posted to the Microsoft Community forum but no response yet.

I would contact TalkTalk but I no longer have them as my ISP.

Edited by deleted (Sat 29-Dec-12 15:33:37)

In reply to a post by Chris:

There is a known "problem" in that metro ie10 does not support javascript you have to use the desktop version.

This is incorrect.

Solved it

I found a suggestion that putting the webpage in compatability mode would sort it. But it didn't. However, that is because I used talktalk.co.uk When I was looking for the javascript errors I found the error message referred to tiscali. It just dawned on me that if the page that opens after login is tiscali not talktalk then I needed to add tiscali.co.uk so I did and it works!

Thanks for bearing with me

Edited by deleted (Sat 29-Dec-12 16:51:10)

Ah, OK, I get you. It's not the logging in that is the issue, but the display of the My Mail page.

Sometimes displays are corrupted by Firewalls and AVs, particularly Karpasky. Try switching those off for a moment.

Sorted, thanks. See above.

In reply to a post by Chris:

Solved it

I found a suggestion that putting the webpage in compatability mode would sort it. But it didn't. However, that is because I used talktalk.co.uk When I was looking for the javascript errors I found the error message referred to tiscali. It just dawned on me that if the page that opens after login is tiscali not talktalk then I needed to add tiscali.co.uk so I did and it works!

Thanks for bearing with me

Does it work in Modern (Metro) UI?

Don't tend to use Modern (metro) IE but tested it just for you and it does work

Off topic but what is really annoying me is sites that are flat out refusing to display on IE10 because they think flash isn't installed or they don't recognize the IE10 browser string. I know sod all about HTML but I know that you don't flat out refuse to display just because someone doesn't have flash installed etc.

Moron web developers I think.

That's good news, thanks.