Nuisance Call after Nuisance Call after.... from TalkTalk

I ticked 'No Calls' on the MyAccount Marketing Preferences when I signed up with TalkTalk nearly two months ago. This doesn't stop TatkTalk pestering you with sales calls every other day. And they are from different numbers 01162421547 and 01612448122 so its difficult to block the calls - TalkTalks's intention of course.

They say wait 28 days and calls will stop. They don't, and I didn't want them in the first place.

Never ever will I try to save a few pennies again. I'll definitely leave this aggressive load of cowboys when the contract is up..

Mel

In reply to a post by melb:

Never ever will I try to save a few pennies again. I'll definitely leave this aggressive load of cowboys when the contract is up..

Mel

TalkTalk have price rises from June 1st, you should shortly(within May) get an e-mail notifying you that prices are going up and giving you a 30 day window to terminate your contract penalty free(you need to notify them as well). I got my price rise e-mail today and have already started migration to a new ISP.

I had a similar issue. I managed to get these calls from TT stopped by leaving a message on TT's own members community forum where the OCE's who work for TalkTalk can take you off the marketing llst all together.

Interesting...

Never had a nuisance call from TT despite being with them for some time. Get countless others though, usually four to five a day.

Our general practice nowadays is to 'screen'' all calls using caller recognition and if unknown see if they will 'talk' to the answering machine.

Registered with TPS but they seem useless.

TPS does not cover calls from organisations with whom you have established a relationship, for example as a customer.

Indeed. This subject came up on a BBC program only yesterday. It seems that once you have ticked the boxes on any website that says 3rd parties (even by mistake), you really are opening a can of worms. Do you know who these 3rd parties are?

Strange to say though, I never get these calls to my mobile or on the land line. Simply because I never give out the land line number to companies. Currently I run an app on the mobile that prescreens calls and if it isn't in my list, it don't get through. No number calls are ignored / blocked by default. Ruthless? Certainly.

Same like I have multiple email addresses. Companies get my hotmail account with it's default as exclusive. Not on my mailing list.... junked.

But it really would be nice to be able to block calls easily.

And if you get spam texts.... the following will help in reporting them to your network provider
To report a spam text forward the text to 7726.

http://consumers.ofcom.org.uk/phone/tackling-nuisanc... to complain

In reply to a post by 69bertie:

To report a spam text forward the text to 7726.

Which is SPAM on the keypad Doesn't work for all mobile providers though, e.g. Vodafone.

The number to report SMS spam on Vodafone is 87726.

I am not with TT at the moment but to be fair to them, during the years they were my ISP I never had any such calls from them.

Have been a TalkTalk customer since they took over Tiscali.
Last year we started receiving calls from them, used their own system to report these as nuisance calls, got a reply that they couldn't log these as such but they would enter us as not to receive the calls and that this would take 28 days, they stopped immediately.

In reply to a post by David_W:

TPS does not cover calls from organisations with whom you have established a relationship, for example as a customer.

Oh, yes it does, if you have opted-out of their marketing calls. Any such call would then be deemed unsolicited. They, of course, can still call you about the operation of your account & product but not for marketing purposes.

In reference to www.tpsonline.org.uk/tps/index.html:

It is a legal requirement that all organisations (including charities, voluntary organisations and political parties) do not make such calls to numbers registered on the TPS unless they have your consent to do so.

Organisations with which you have an ongoing relationship, for example those who regard you as a customer, (or in the case of charities - a donor) may well gather your consent during the early stages of your relationship with them and will therefore be entitled to call you even if your number is registered on TPS, unless you have previously told them specifically that you object to them calling you for marketing purposes.

As your quote from the TPS web site indicates, the existence of a TPS registration is of no relevance once you have a relationship with an organisation. Organisations with whom you have an existing relationship must respect any marketing opt-out. It is the existence of an opt-out that imposes a "no marketing calls" requirement when you have a relationship with an organisation, not a TPS registration.

Joining the TPS cannot remove marketing permission that an organisation already has. You must contact the organisation directly to opt out of marketing calls.

In reply to a post by melb:

I ticked 'No Calls' on the MyAccount Marketing Preferences when I signed up with TalkTalk nearly two months ago. This doesn't stop TatkTalk pestering you with sales calls every other day. And they are from different numbers 01162421547 and 01612448122 so its difficult to block the calls - TalkTalks's intention of course.

I have purchased a BT BT8500 Advanced Call Blocker Powered by "true call" this STOPS 99% of ALL calls.

You should also remove all other phones from your network - and the phone stops ring - peace !

Rich_b21

Ref BT BT8500 phone system - This is a wireless phone with 1 to 3 phone (I believe) they were on offer from BT Shop at £99.00 - 20% for 3 phone including answerphone.


I should have said that you can block ANY unwanted calls, either an area code, withheld, unavailable or any number YOU like.

Rich_b21

With 3 it's 37726

http://support.three.co.uk/SRVS/CGI-BIN/WEBISAPI.DLL...

If you go online to your My Account page and go to boosts, there is a Privacy section. You can activate Last caller barring for free.
If you get an unsolicited call, you hang up, puch in the code and the number is barred. Works very well considering others charge for this feature I think.

Thanks,

But I am unsure why you replied directly to me.... ?